Intake & Admissions Manager (Home Health)
San Diego, CA
Mission Healthcare Services – Intake & Admissions /
Full-Time /
On-site
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Benefits offered:
Medical, Dental & Vision
Vacation, Sick & Holiday Paid Time Off
Mileage Reimbursement
Employee Assistance Program
Flexible Spending & Health Savings Accounts
Disability, Life and AD&D Insurance
401(K)
Pay range (depending on experience): $75,000 - $95,000/year
Schedule/Shift: Full-time, Monday-Friday, 8AM-5PM
Territory/Range: San Diego, CA
Responsibilities:
- Supervise and mentor the Customer Service Specialist team, overseeing daily workflows and ensuring high-quality service delivery.
- Manage the full referral intake process in Homecare Homebase (HCHB), including electronic referral systems, eligibility screening, and coordination of complex cases (e.g., IVs, TPNs).
- Review referrals for appropriateness, ensure accurate physician identification, and support the team with training on referral guidelines and standards.
- Collaborate cross-functionally with Marketing, Clinicians, Insurance Authorization, Scheduling, and Quality teams to facilitate smooth patient transitions and timely care.
- Maintain current knowledge of Medicare/insurance regulations and home health services; adapt intake processes as federal/state guidelines change.
- Verify insurance eligibility using MVP and Medi-Cal systems; confirm patient information and Durable Power of Attorney documentation when applicable.
- Monitor patient progress pre-admission to prevent delays and ensure seamless coordination among departments.
- Provide backup support to Marketing and assist in promoting new services and products.
- Ensure accurate documentation of physician orders, verify credentials, and obtain necessary authorization details.
- Participate in all required meetings, training sessions, and compliance initiatives.
- Adhere to all company policies, regulatory requirements, and uphold confidentiality and professionalism.
Qualifications:
- Minimum 1 year of intake experience in home health required.
- Minimum 1 year of hands-on experience with Homecare Homebase (HCHB) required.
- Strong written and verbal communication skills.
- Excellent organizational, problem-solving, and multitasking abilities.
- Demonstrated leadership skills and ability to work effectively across departments.
- Knowledge of Medicare, Medi-Cal, and home health regulatory guidelines.
- High emotional intelligence with the ability to explain complex topics clearly.
- Professional, ethical, and sensitive to internal and external stakeholder needs.
$75,000 - $95,000 a year
#MH-MH
At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.
Equal Opportunity:
We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.
Accessibility Commitment:
We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.
Inclusion Efforts:
We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.
Your Voice Matters:
Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.
