Portals Coordinator
San Diego, CA
Mission Healthcare Services – Centralized Support /
Full-Time /
On-site
Mission Healthcare Services is looking for Portal Coordinators to assist our intake team with referrals!
The primary goals of the PMC are to identify the needs of the referral and coordinate the acceptance and completion of the referral. They must also utilize their communication skills to alert all internal interested parties of the referral opportunity and acceptance or declining of the referral.
Compensation ranges between $18-$24/hour, depending on experience.
Job Functions
- Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
- Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
- Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.
Preferences
- Ability to remain positive and resilient while working under pressure and against deadlines.
- have excellent verbal and written communication skill, organizational and problem-solving skill.
- Strong Customer Service Skill
- Ability to multi-task
- Proficiency in Microsoft Office applications
Mission Healthcare Family of Companies includes Mission Home Health, Mission Hospice, Moniker Hospice, Healthy Living at Home, Tender Care, Sun Tree, Hands of Hope, Advanced Healthcare Services, One Care and Compass at Home.
EOE - M/F/Disabled/Veterans - Reasonable Accommodation
It is our business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
