Account Manager, China
Beijing
Commercial / Commercial – Ventes Commerciales / Commercial Sales /
Temps Plein / Full Time /
Remote
Mistplay is the #1 Loyalty Program for mobile gamers - with over 20 million users worldwide. Millions of gamers use our platform to discover games, connect with friends, and earn awesome rewards. We are a fast growing profitable company, recently ranked as the 3rd fastest growing technology company in Canada. Our passion to innovate drives our growth across the industry with the development of new apps, and powerful ad tech tools. Mistplay embraces strategic, creative, and data-driven collaboration to fuel our imagination of what can be achieved.
The Account Manager (China) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. Account Managers will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.
What you'll be doing :
Act as the main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn
Identify opportunities and manage pipeline of upsells and drive client LTV
Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
Stay current on industry trends and client-specific news (acquisitions, new game launches etc.
Provide clients with feedback and insights to improve relationships
Manage opportunities and communications via CRM
Report to Head of Commercial in China or AM lead position
What we're looking for :
2+ years in Customer Success or Account Management
Experience with and an understanding of performance marketing
A proven track record of success managing profitable client relationships
Outgoing with strong relationship building skills
Excellent interpersonal and collaboration skills
Experience working with market research and other tools for prospecting
Excellent communicator and presenter
Organization and time management skills
Enthusiastic and passionate
Proven track record meeting or exceeding sales, retention, and/or upsell quotas
Self-sufficient high performer who enjoys contributing to the success of your team
Experience in the mobile gaming or adtech market a huge plus
Good command of English would be an advantage
Why Mistplay?
We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
