IT Technician

Paris
Engineering & Infra /
Full-time /
On-site
We are seeking a skilled and motivated IT Technician to join our growing team at Mistral AI.
The role reports to our IT Manager.

Key responsibilities

    • Technical support:
    • Deliver high-quality technical support by providing adequate assistance to users for their daily requests via email.
    • Identify, analyze, and resolve hardware and software issues, including operating systems, applications, and devices.
    • Register and follow incident tickets while maintaining effective communication with users throughout the resolution process.
    • Train users on applications and hardware, and provide guidance on best practices.

    • Group IT Asset Management:
    • Conduct the installation, configuration, and updates of the personal computers.
    • Effectively manage application licenses and user accounts.
    • Assess business needs and contribute to the evolution of our practices in line with current standards.
    • Supervise the shipment and return of IT equipment at the headquarters and internationally, and manage the stock.
    • Monitor and maintain updated inventory records (list and allocation of equipment).

    • IT Security:
    • Apply the security policy for workstations (Mac).
    • Manage user accounts

You may be a good fit if

    • You have previous experience in technical support or a helpdesk in a fast-paced environment.
    • You have strong troubleshooting skills, knowledge of operating systems (macOS), Google Suite, and common applications.
    • You have excellent interpersonal and communication abilities, with the capacity to explain technical concepts to non-technical users.
    • You are able to handle multiple tasks and priorities in a dynamic environment.
    • You are able to work effectively within a team and collaborate with various departments.
    • You are fluent in English. French is a plus.
    • You hold degree in Computer science, Information technology or related field (Bac+2)

Benefits

    • 🤑 Competitive cash salary and equity
    • 🥕 Food : Daily lunch vouchers
    • 🥎 Sport : Monthly contribution to a Gympass subscription
    • 🚴 Transportation : Monthly contribution to a mobility pass
    • 🧑‍⚕️ Health : Full health insurance for you and your family
    • 🍼 Parental : Generous parental leave policy
    • 🌎 Visa sponsorship