Solution Architect (Europe)

Paris/London
Product and Engineering /
Full-time /
Hybrid
Mistral AI is looking for an Solution Architect to drive adoption of its products with its early customers.

The Solution Architect will be an integral part of our team, dedicated to driving the successful deployment of Mistral AI products within our customer's infrastructure. They will work hand-in-hand with customers from the pre-sale stage to post-implementation, ensuring our solutions not only meet but exceed client expectations.

They will participate in designing Mistral AI products so that they meet many customers needs. This is a critical role for Mistral AI to propose the smoothest experience with generative AI to its customers.

The Solution Architect will not be deployed on Mistral AI customer premises, but will follow closely their process of integration from Mistral AI offices. They will work very closely with the product team to design and implement new features.

Key Responsibilities:

Pre-Sale & Sales Activities:
Conduct pre-sale calls to understand potential clients' needs, challenges, and aspirations.
Lead qualification calls to pinpoint prospects who would gain the most from our solutions.
Collaborate with the sales team to advance the sale pipeline, providing technical expertise and insights where necessary.

Product Implementation & Integration:
Guide and support customers in deploying our text completion API into their infrastructure.
Work closely with customers to fine-tune models according to their specific requirements.
Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience.
Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
Design and develop product features that would meet the need of many customers.

Customer Success & Support:
Continually ensure that the customer is maximising the product's potential.
Provide post-deployment support, addressing any issues or challenges that arise promptly.
Conduct periodic reviews with customers to ascertain their satisfaction and gather feedback.
Offer recommendations for product optimisations or new features based on customer feedback.
Develop these features if needed.

Required Skills & Qualifications:
PhD / master in AI / data science.
Passion for AI, with a constant drive to stay updated and ahead of the curve.
Proven experience in product implementation in AI or machine learning products.
Strong communication skills with an ability to explain complex technical concepts in simple terms.
Demonstrated ability to manage projects and lead them to successful completion.
Proficient in understanding and developing code.
Familiarity with front-end interfaces and integration processes.
Ability to work collaboratively in a team environment.
We're a small team, composed of seasoned researchers and engineers in the AI field. We like to work hard and be at the edge of science. We are creative, low-ego, team-spirited, and have been passionate about AI for years. We hire people that foster in competitive environments, because they find them more fun to work in. We hire passionate women and men from all over the world.

Developers are using our API via la Plateforme to build incredible AI-first applications powered by our models that can understand and generate natural language text and code. We are multilingual at our core. More recently, we released le Chat, as a demonstrator of our models.