Mitek Systems - Sr. Manager - North America Customer Support

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Current company

Links

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US Work Authorization

Do you currently, or will you in the future, require work authorization to work for Mitek Systems in the United States?✱
- Yes, I will require a work visa.
- No, I am a US Citizen or EAD holder.

[Customer Support] On-call

Are you able to work on-call?✱
- Yes
- No

Salary expectations (annual)

What are your yearly salary expectations for this role?✱

Travel Availability

Are you available to travel once per quarter?✱
- Yes
- No

Experience Customer Support (B2B)

Do you have over 7 years of experience in customer support roles with a B2B enterprise focus?✱
- Yes
- No

SaaS or Tech Industry Experience

Do you have at least 5 years of experience working in the SaaS industry or at technology companies?✱
- Yes
- No

Web Service Technologies Experience

Are you proficient in web service technologies such as REST/JSON, SOAP/XML, and APIs?✱
- Yes
- No

People Management Experience - Sr Manager Customer Support - NA

Do you have more than 7 years of experience as a people manager?✱
- Yes
- No

Direct reports

Have you managed teams with at least 3 direct reports?✱
- Yes
- No

Tools - Sr Manager Customer Support - NA

Do you have in-depth experience with Zendesk, including features like Explore, macros, triggers, and automations?✱
- Yes
- No

Service Desk / Incident Management Systems Exp

Are you proficient in using service desk and incident management systems such as Salesforce Service Cloud or Jira?✱
- Yes
- No

Monitoring/Alerting/Log Mng Tools

Do you have experience with monitoring, alerting, and log management tools such as Zabbix, Nagios, Splunk, Elasticsearch/Kibana, or Tableau?✱
- Yes
- No

Identity/Fraud Exp - Sr Mng Customer Support

Do you have experience working in highly regulated, document-centric, or security-sensitive industries such as identity verification or fraud prevention?✱
- Yes
- No

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender