(Remote) Seasonal Customer Service Agent - Canada

Canada
Customer Service
Full-time
What is Mixtiles?

Mixtiles is a 100% remote eCommerce start-up revolutionizing how people put photos on walls. Canvas prints and framed photos are outdated products that haven’t seen innovation in years. We’re using software, industrial design, and operational excellence to renovate the entire experience, starting from your phone. Check out our apps (iOS, Android) and our video!

We love our customers, we want to give them excellent service, and we need your help. Every day, you'll hang out in the comfort of your home office and help out a couple hundred of our lovely customers.

Our CS reps work from home, but they have regular meetings with our Oversight and Coaching Manager, and our Director of Customer Service. (That's the Mallory you'll see in the mock emails below. She's fun to work with.)

We'll always be friendly, we'll always pay well, and we'll always take your needs seriously. You'll always care about providing excellent service.

Requirements

    • You're an excellent writer. You speak and write English well. People like you just from the way you write. Your writing is fun, engaging, error-free, and authentic.
    • You're reliable. You'll read our customers' messages carefully and always respond correctly. You'll be on time.
    • You care. You want to help people, and you want to give people great service.

Benefits

    • USD $2,000 a month for 4 days/week
    • USD $2,500 a month for 5 days/week
    • USD $3,000 a month for 6 days/week
Work is always from home. We'd love to hear from you!

Please open and read this instructional document before proceeding with the application: https://docs.google.com/document/d/1A1SmvNyJZPIpkYOIE_SNKtMxILhP4MMGyHZiwy4wXUA/edit?usp=sharing