(Remote) Customer Service Agent - Canada

Canada
Customer Service
Full-time
What is Mixtiles?

Mixtiles is a 100% remote eCommerce start-up revolutionizing how people put photos on walls. Canvas prints and framed photos are outdated products that haven’t seen innovation in years. We’re using software, industrial design and operational excellence to renovate the entire experience, starting from your phone. Check out our apps (iOS, Android) and our video!

We love our customers, we want to give them excellent service, and we need your help. Every day, you'll hang out in the comfort of your living room (or home office), read about four hundred messages from our customers, and decide what to do with them.

Some messages you'll recognize as something you can handle. You'll pick the right response, tweak it, add something friendly, and send it on its way. Other times, you'll recognize the message as something that's best handled by Mallory, and you'll pass it to her. (Mallory is great to work with by the way.)

We'll always be friendly, we'll always pay well, and we'll always take your needs seriously. You'll always care about providing excellent service.

Requirements

    • You're an excellent writer. You speak and write English well. People like you just from the way you write. Your writing is fun, caring, error-free and authentic.
    • You're reliable. You'll read our customers' messages carefully and always respond correctly. You'll be on time.
    • You care. You want to help people, and you want to give people great service.

Benefits

    • USD 24,000 a year, for 4 days/week
    • USD 30,000 a year, for 5 days/week
    • USD 36,000 a year, for 6 days/week
Work is always from home. No worries if you don't live in the U.S. We'd love to hear from you!

Please open and read this instructional document before proceeding with the application: https://docs.google.com/document/d/1A1SmvNyJZPIpkYOIE_SNKtMxILhP4MMGyHZiwy4wXUA/edit?usp=sharing