Salesforce Administrator
Bethesda, MD (Hybrid)
Technology – Technology /
Full-time /
Hybrid
The Opportunity
The role is a critical one for MLT as Salesforce is the organization’s main source of data truth and as such the person will be responsible for leading all new feature assessment and implementation, user acceptance testing, technical project fulfillment, integration efforts, release updates, flow automation, root cause analysis, advanced reporting, user support and maintenance and enhancements for our Salesforce instances. This position will manage multiple projects without managing other employees directly and report to the Senior Director, IT Infrastructure and Operations.
In addition to having a fairly robust Salesforce instance, the MLT ecosystem includes over a dozen additional platforms that integrate with Salesforce in a variety of ways. These platforms include HubSpot (email marketing), SurveyMonkey Apply (grants, scholarships, fellowships), FormAssembly (form builder), QuestionPro (surveys), Classy (donations), Cyclr (API integration), Cvent (events), and various platforms.
Work You’ll do
- Manage and maintain Salesforce production and sandbox environments, including user setup, data management, and system customization
- Manage, maintain, and monitor integrations between Salesforce and related platforms
- Design, implement and maintain automation in Salesforce using Flows
- Develop and maintain documentation for Salesforce processes and procedures
- Collaborate with cross-functional teams to identify and implement process improvements
- Analyze existing Salesforce instance and integrations and identify opportunities for improvement
- Provide training and support for users on Salesforce platform and automation processes
What You Have
- Bachelor's degree is required
- Salesforce Administrator Certification is highly preferred
- 5+ years of experience in Salesforce Administration and maintenance including performing complex upgrades and successful API and cross-platform integrations
- Experience collaborating with cross-functional teams to optimize Salesforce infrastructure including Flows, process builders, workflows, custom objects, integrations, and performance metrics
- Experience working independently with minimal supervision and guidance
- Experience working with a variety of Salesforce integrations preferred e.g. Form Assembly, HubSpot, G-Suite, Conga, Cvent, SMS-Magic, Calendly, SM Apply
- Expert problem-solving and troubleshooting skills with experience exercising mature judgment
- Track record of innovation within an ambiguous, evolving environment
- Commitment to the mission and values of MLT and advocacy of diversity, equity, and inclusion.
What We Offer
Inspiring Work
-Transform lives and contribute to a larger social cause
-Quickly see measurable impact from your work
-Make your mark during a critical growth phase for MLT
-Opportunity to work with the visionary leader, John Rice
Community
-Weekly virtual and in-person happy hours
-Employee Affinity Groups (EAGs)
Professional Development
-Regular skill-development seminars hosted by our industry-leading partners
-Regularly scheduled lunch-and-learns
Benefits Package
-Health and dental insurance
-Workplace flexibility
-Paid holidays
-Transit benefits
About Management Leadership For Tomorrow (MLT)
At Management Leadership for Tomorrow (MLT), our purpose is clear: we aim to advance racial equity by elevating economic and career paths for People of Color. Established in 2002, MLT is a national nonprofit committed to closing racial wealth gaps. We believe individuals of Black, Latine, and Native American (BLNA) descent should not only survive, but thrive. Spanning from college to senior-level positions, including C-suite and boards of directors, our comprehensive programs for BLNA talent have impacted over 10,000 people.
Today, we partner with over 200 notable organizations across a variety of fields including tech, finance, and education. With over two decades of experience in developing and implementing racial equity strategies, MLT provides organizations with a winning DEI playbook, strategies, and tactics. Our Racial Equity at Work Certification Programs set a clear standard and roadmap for companies that are committed to advancing Black and Hispanic Equity in their workplaces. Join us at MLT to reshape the corporate landscape, where your journey propels both personal growth and collective equity in our communities.
Commitment to Diversity
MLT embraces diversity and welcomes individuals from all walks of life. We strongly encourage People of Color (POC), LGBTQIA+ community members, and transgender/non-binary individuals to apply. Our organizational strength thrives on our differences, and we are dedicated to creating an inclusive, authentic workplace where everyone can flourish.
COVID Statement
MLT is committed to providing a safe and healthy workplace, and to modeling the highest degree of health standards for our Fellows, our Partners, and the communities we serve. We expect all MLT employees and contractors to be fully vaccinated - including the booster regimen - against the coronavirus (COVID-19), in accordance with ADA accommodations. Visitors to MLT’s office in the District of Columbia, Maryland, and Virginia (DMV) locations or remote work sites should also expect to comply with this requirement.
Please apply to a position with MLT ONLY if you are willing and able to prove that you are fully vaccinated against the coronavirus, regardless of work location.
Equal Employment Opportunity (EEO)
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
