Helpdesk Support Specialist

Washington, DC or Los Angeles, CA
General – General
Full Time
Stagwell Marketing Group is the largest independent data driven digital marketing services firm in the U.S., serving global brands across the continuum of marketing services. We are not weighed down by legacy assets and are united in their desire to innovate, evolve, grow and deliver superior results for their clients.

Stagwell Technologies is seeking a Helpdesk Support Specialist for our IT team in either Washington, D.C. or Los Angeles, CA. The individual will ensure a consistent and continuously improving end user experience across the Stagwell Group portfolio of companies. 

Responsibilities

    • Act as link between end users and advanced support, proactively troubleshooting or escalating as appropriate
    • Assist in maintaining and administering all aspects of the network
    • Onsite Helpdesk support for multiple Stagwell entities in the area, entailing hands on assistance with hardware replacement, troubleshooting and software installation
    • Maintain conference room systems and equipment including Zoom rooms, Microsoft Teams and AV conferencing platforms
    • Meeting set up, including coordination of multiple office and remote user system to ensure uninterrupted transmissions of critical agency wide monthly meetings
    • Work with Tier 2 support to deploy computers for employees and effectuate desk moves
    • Collaborate within the team and inter-departmentally to maintain standards and functionality
    • Manage IT hardware inventory for the several offices 

Requirements

    • 4-year degree, preferably with a concentration in Computer Science or Information Systems
    • 2+ years of relevant experience
    • MS Office 2016 and higher, including but not limited to Word, Excel, PowerPoint, Skype for Business, and Outlook (required)
    • Mac OSX 10.7 and higher (required)
    • Windows 10 and higher (required)
    • Knowledge of Active Directory 2012/2016 (preferred)
    • Windows 2012-R2/2016-R2 (preferred)
    • Knowledge of Cloud based application – Office365/G-suite (preferred)
    • An understanding of Local Area Networks (LAN), Wireless Local Area Networks (WLAN), and Wide Area Networks (WAN) (preferred)
    • Knowledge in Cisco & Meraki routing/switching is a plus
    • Strong, cheerful communicator with the ability to think critically and creatively under pressure