Senior Member Technical Staff 1 - L3 Product Support (Java, Oracle)
Hyderabad India
Global Product – Engineering LS RC /
Regular Full-Time /
Hybrid
We are seeking an experienced Senior Member of Technical Staff to join our team and contribute to the development, troubleshooting, and optimization of our enterprise-scale software solutions. This role offers an opportunity to develop both technical expertise and problem-solving abilities while working on large-scale SaaS applications. The ideal candidate will have experience designing and developing browser-based enterprise software, with a strong focus on collaboration and customer satisfaction. You will have the opportunity to drive product improvements and contribute to both short- and long-term technical goals.
Job Responsibilities
- Software Development & Issue Resolution:
- Participate in the design, development, and deployment of new features and enhancements.
- Own bug fixes, code refactoring, and performance optimizations for the product.
- Write and maintain unit tests (particularly JUnit tests) to ensure product stability.
- Identify reusable components and contribute to streamlining development processes.
- Conduct performance tuning to optimize the efficiency of application components.
- Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes.
- Collaborate with internal teams to find effective solutions for customer issues.
- Communicate with customers to understand issues and provide timely updates and solutions.
- Ensure customer satisfaction through efficient troubleshooting and support.
- Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges.
- Contribute to team discussions, share knowledge, and learn from senior engineers.
- Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles.
- Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows.
- Assist in low-level design (LLD) activities and contribute to design discussions.
Triage & Debugging:
Customer Support & Engagement:
Collaboration:
Documentation & Knowledge Sharing:
Process Improvement & Feedback:
Design & Architecture:
Job Qualifications
- 5+ years of experience in software development, particularly in browser-based SaaS applications.
- Strong understanding of object-oriented design and Java programming.
- Experience with J2EE application servers (e.g., JBoss).
- Proficiency in Java, J2EE, and web technologies.
- Knowledge of databases (Oracle, SQL), and performance tuning preferred.
- Familiarity with Unix/Linux systems preferred.
- Familiarity with debugging tools and system diagnostics.
- Experience with Agile development methodologies and version control (Git).
- Strong communication skills and ability to collaborate with both technical and non-technical teams.
- Analytical mindset with the ability to troubleshoot and solve complex issues.
- Education Qualification: BE / BTech or ME/MTech (Only)
Technical Skills:
Tools & Methodologies:
Soft Skills:
Education:
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
