Virtual Reality General Tech Support

Remote /
New Mods – Tech Support /
Contractor
Phone (Basic) Tech Support: Troubleshooting Tech is the Game!

We provide technical support to customers for a client's Virtual Reality-Based system, who are generally managers at big box stores. Our callers are simply glad to have someone on the phone who can help, so an upset caller is a rare thing for this project.

We are looking for 1-2 mods that are tech-savvy, can think logically, as well as use outside-the-box thinking, and have excellent note-taking skills.

On this project, you interact directly with the client, so a high level of professionalism, attention to detail, active listening skills, a desire to understand, and the ability to visualize what the caller is doing are vital skills.

We are looking for the best of the best and if that is you, we'd love to have you apply.

About ModSquad:
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Sony, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. Visit us at modsquad.com.

Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

The Ideal Mod...

    • Located in the US
    • Has availability between the hours of 6 am-3 pm Pacific time, Monday - Friday
    • Has a solid work ethic, is dependable, and seeks feedback to continually improve
    • Must have a quiet workspace for taking phone calls
    • Is comfortable troubleshooting with those who may not be tech-savvy
    • Has an avid curiosity for tech and how things work
    • Has the ability to pick up on speech cues to determine what the customer is seeing or doing
    • Is familiar with Salesforce (preferred, but not required)
Hours:
Monday-Friday 6 am - 3 pm Pacific time
(occasional weekend for special events or holidays when necessary)

To Apply: Click the "Apply For This Job" link on this page.

All interested parties will receive a response within two weeks.