Customer Support - Parking App

Remote /
Join the Mods – New Mods /
Contractor
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

Our client is a non-profit organization that creates and maintains mobile solutions for transit and parking services for several municipalities, universities, and private parking facilities. Users download the app if the service is available in their city, and they are able to buy transit fare, parking space, and in some cases pay any citations online.

We’re looking to provide primarily phone support and some ticket support to customers having issues with the apps, while directing clients and customers to the correct avenues for issue resolution. Some app troubleshooting will be required.

Availability: Minimum of 10-20 hours

Hours of operation: 5 am - 6 pm PST daily

Requirements

    • Must have a quiet place to take phone calls
    • Must type above 30 WPM (Ideally 60+)
    • Must have CS-Ticket Knowledge (Ideally some basic App troubleshooting knowledge)
    • Access to either an iPhone or Android device

Helpful but not required:

    • Helpshift experience
    • 8x8 experience
    • Slack experience
Availability: Minimum of 10-20 hours

Hours of operation: 5 am - 6 pm PST daily.

To Apply: Click the "Apply For This Job" link on this page.

Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.