ModSquad - Remote Customer Support Representative - Portuguese

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1. Location and Language Questions

What is your primary native language?✱
What other languages do you speak fluently?✱
For International Applicants: what is your legal country of residence where you pay your taxes?✱
City of legal residence?✱
For US Applicants: You are a legal resident of what state (Where do you pay your taxes)?✱
Are you 18 years of age or older?✱
- Yes
- No
Are you legally authorized to work in your country of residence?✱
- Yes
- No
Will you now or in the future require sponsorship for employment visa (e.g., H-1B visa status)?✱
In order to work on ModSquad projects, you must possess a current Operating System that is receiving security updates from this list. Which do you have?✱
- Microsoft Windows 64bit , minimum 8GB RAM, Version 10 or Version 11 (recommended)
- Apple macOS 64bit, minimum 8GB RAM, Ventura or Sonoma (recommended)
- I do not possess either one of the above, but I will purchase the appropriate level of equipment within one week of application acceptance.

Inbound Messages - Music Streaming

Please note: If you use ChatGPT or any other form of AI to complete the following question, you will not be considered for this opportunity.✱
- I understand
We want to give you the opportunity to highlight your customer support skills! Using the music streaming platform of your choice, how would you help a customer who is unable to log into their account?✱
In order to be engaged with ModSquad, you must have a valid (not expired) passport or government issued ID (national ID, driving license) Is something you currently have?✱
- I have a valid passport.
- I have a valid National ID.
- I have a valid driving license.
- I have one of the above but they're expired.
- I don't have any of the above.
This project does require 8 weeks of orientation. Can you commit to working 40 hours per week between the hours of 4 AM - 1 PM PST?✱
- Yes
- No
Are you willing to be on camera for all of your orientation / as needed by the project?✱
- Yes
- No
After you complete orientation, can you commit to working at least 25 hours a week?✱
- Yes
- No
Are you willing to work at least 8 hours on the weekend (Saturday and/or Sunday)?✱
- Yes
- No
Do you have experience providing Customer Support via inbound messaging?✱
- Yes
- No
In previous roles, how often were you required to switch between languages while handling inbound messages?✱
- It depended on the language needed for that specific message.
- I was assigned to a specific language daily.
- I was assigned to a specific language weekly.
- I never had to switch between languages while providing customer support.
In previous roles, how many inbound messages were you required to handle at the same time?✱
- 1-2
- 3-4
- 5-7
- I never provided Customer Support via inbound messages
This project will require you to have 8GB of RAM. Does your computer currently meet this requirement?✱
- Yes
- No
We need to confirm your RAM. Please upload a screenshot of your system summary. (If using Windows OS, go to 'Settings', then 'About'. If using macOS, click the Apple icon in the top-left hand corner of your screen, and select 'About This Mac'.)✱
Upload file
We need to confirm your internet speed. Please go to this website: https://www.speedtest.net/ and upload a screenshot of your internet speed.✱
Upload file

Portuguese Language Proficiency

Please rate your Portuguese language writing proficiency.✱
- Native
- Near-native
- Fluent
- Advanced
- Beginner
- None
Please rate your Portuguese language reading proficiency.✱
- Native
- Near-native
- Fluent
- Advanced
- Beginner
- None

English Language Proficiency

Please rate your English language writing proficiency✱
- Native
- Near-native
- Fluent
- Advanced
- Beginner
- None
Please rate your English language speaking proficiency✱
- Native
- Near-native
- Fluent
- Advanced
- Beginner
- None

Hourly Pay Rate

Provide an hourly pay rate range expectation (in USD) for this particular assignment.✱

_Source

Where did you see this opportunity posted?✱
- Hot Gig
- ModSquad Website
- LinkedIn
- Facebook
- Instagram
- Flexjobs
- Indeed
- Received an email invite from a Recruiter
- Referred by a friend or family
- Referred by an existing Mod
- Job Fair
- Other

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

By applying for this position, your data will be processed as per ModSquad Privacy Policy.

Remote Customer Support Representative - Portuguese - Music Streaming (4496)