Customer Service Rep - Phone Support

Remote /
Join the Mods – New Mods /
Work From Home! Flexible Schedules! ModSquad is seeking Mod Contractors with phone customer support skills to join our network!

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our phone Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. Time commitments vary so you have the flexibility to manage your schedule.

Join our ModSquad team from around the world today!!!

Required Skills and Experience:

    • A minimum of 1-2 years of customer support experience in a call-center, remote environment, or corporate customer service department
    • Has a verifiable track record solving customer problems and generating measurable results
    • Has a quiet work space to provide phone support from home
    • Can demonstrate written accuracy and precise verbal communication
    • Can type accurately at a minimum of 45 words per minute
    • Is equally effective producing results as a part of a team or as an individual contributor
    • Is a multitasking ninja!
    • Has operated in a deadline driven environment
    • Has operated in an environment that requires minimum levels of production
    • Has operated in a production environment which requires meeting quality standards
    • Cares about details, is very reliable, and has a strong level of customer empathy!
    • Is tech savvy


    • At least 20 hours of availability or more
    • Open availability
To Apply: Click the "Apply For This Job" link on this page.
Pay Rate: Dependent on Project

Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.