Tier 2 Customer Support - Tickets - French (4615)

Remote - EMEA
Join the Mods – New Mods /
Contractor /
Hybrid

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1. Location and Language Questions

  • What other languages do you speak fluently?
  • City of legal residence?
  • Are you 18 years of age or older?
  • Are you legally authorized to work in your country of residence?
  • Will you now or in the future require sponsorship for employment visa (e.g., H-1B visa status)?
  • In order to work on ModSquad projects, you must possess a current Operating System that is receiving security updates from this list. Which do you have?

_MSQ 101

  • Have you previously completed MSQ 101 Orientation? When?

_Source

  • Where did you see this opportunity posted?

T2 Mobile Apps & Games Questions

  • This project requires keeping up with frequent daily updates. Tell us about a position you’ve held either professional or personally which required you to keep track of frequent incoming information. How did you keep yourself organized and what strategies did you employ to retain that information?
  • This project will require independently setup of roughly 10 different project tools, all with different setup instructions and invites/information delivered to you asynchronously. What specific steps will you take to ensure that you complete all tool setup in a timely manner and don’t forget any steps?
  • Please tell us what browser you're using and provide steps on how to clear the cache on that browser.
  • A customer is requesting a refund because they bought defective merchandise. This is the only information they provide. What information would you ask for in your response? Please-provide a customer-facing answer.
  • A customer writes in to us because they are experiencing frequent game crashing on a mobile device. How would you address this? Please provide a customer-facing answer.

French Language Skills

  • Please rate your French language writing skills.
  • Please rate your French language speaking skills.

English Language Skills

  • Please rate your English language writing proficiency.
  • Please rate your English language speaking proficiency.

Hourly Pay Rate

  • Provide an hourly pay rate range expectation (in USD) for this particular assignment.

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