ModSquad - Phone/Ticket/Email/Chat Customer Support Opportunities

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1. Location and Language Questions

What is your primary native language?✱
What other languages do you speak fluently?✱
For International Applicants: what is your legal country of residence where you pay your taxes?✱
City of legal residence?✱
For US Applicants: You are a legal resident of what state (Where do you pay your taxes)?✱
Are you 18 years of age or older?✱
- Yes
- No
Are you legally authorized to work in your country of residence?✱
- Yes
- No
Will you now or in the future require sponsorship for employment visa (e.g., H-1B visa status)?✱
In order to work on ModSquad projects, you must possess a current Operating System that is receiving security updates from this list. Which do you have?✱
- Microsoft Windows 64bit , minimum 8GB RAM, Version 10 or Version 11 (recommended)
- Apple macOS 64bit, minimum 8GB RAM, Ventura or Sonoma (recommended)
- I do not possess either one of the above, but I will purchase the appropriate level of equipment within one week of application acceptance.

Minimum hourly pay rate you will accept

What is your minimum acceptable hourly pay (in US dollars)?✱

English Language Skills

Please rate your English language writing proficiency.✱
- Native
- Near-native
- Fluent
- Advanced
- Beginner
Please rate your English language speaking proficiency.✱
- Native
- Near-native
- Fluent
- Advanced
- Beginner

CSR - Phone, Chat and Emails

Do you have a functioning headset and a quiet workspace suitable for handling calls?✱
- Yes
- No
If selected for the project, would you be able to commit to a 10 hour weekly minimum for a minimum of 90 days?✱
- Yes
- No
Do you have experience in the following skills?
- Phone Support
- Chat Support
- Email Support
- Zendesk
- Moderation

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

By applying for this position, your data will be processed as per ModSquad Privacy Policy.