Email Customer Support for Music Streaming Service - French

Remote /
Join the Mods – New Mods /
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

This client is a digital music, podcast, and video streaming service that gives access to millions of songs and other content from artists all over the world. This project thrives on atmosphere, culture, and participation and can be quite fast-paced most times. The orientation program is quite thorough, and everyone is there to help you succeed! This is a long-term project that is rapidly growing, and looking for people to help it continue to do so. We are seeking mods to provide email customer support.

The 8-week orientation at 40 hours per week will be paid at the full rate. Rate to be shared during the interview process. Orientation start date is May 9th.

Once the orientation is completed and you are placed on the project, the time commitment is 25 hours per week and weekends are required.

Project Hours:
10 pm - 9 am PST ; Weekends are required
Hours may vary as project continues to develop.

All shortlisted applicants will be required to pass written tests in French and English languages.

Remote patch management and endpoint security software installed by ModSquad

Ideal skills:

    • Ability to keep up with daily updates.
    • Fast typing speed.
    • Desire to participate in engagement and team building.
    • Excellent command of French
    • Excellent command of English
    • Able to handle 3 chats/messages simultaneously
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

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