Remote Customer Support Rep - On-Demand Streaming Service

Remote /
Join the Mods – New Mods /
Contractor
Do you enjoy streaming your content on-demand? Are you looking for a remote opportunity? Join our network!

ModSquad is currently seeking experienced Customer Support Agents to provide phone and email support for one of our elite clients.

As a member of this team, you'll respond to customer inquiries via email and inbound phone calls.

The Ideal Candidate:

    • has customer service experience.
    • has excellent written and verbal communication skills.
    • has experience using streaming services.
    • is flexible and has at least 20 hours of availability each week.
    • has a quiet environment to take calls and a working headset.
    • can begin orientation ASAP.
    • is used to work in a multilingual, busy team
    • is used to work with backend tools
    • is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
    • is based in US or UK preferably
    • speaks English at an idiomatic level
    • Zendesk experience is a HUGE plus!
Availability: 20 hours a week OR MORE. Hours are very very flexible and basically round the clock. Weekend availability is a must.

To Apply: Click the "Apply For This Job" link on this page.

Requirement: Remote patch management and endpoint security software installed by ModSquad