Shared Services (Phone/Ticket/Chat Support)

Remote /
Existing Mods – Engaged /
Contractor
Enjoy Variety? Try the Shared Services Team!

All agents will provide phone, ticket and chat support for a variety of clients.

Ideal Skills Needed:

    • Proactive, a self-starter, and an independent contributor
    • Knowledgeable of customer support tools and best practices (experience with ZD, Freshdesk, Talkdesk, Shopify a plus!)
    • Desire to ensure fantastic client, customer, team, and community experiences.
    • Likes to be part of a team
    • Reliable and flexible
    • Call center experience is a HUGE plus!
    • Common sense, integrity, and a strong work ethic are essential!
    • Be located within The United States, Ireland or UK.

Tech specs:

    • Be willing to install antivirus/anti-malware software and remote management software on your computer, which will be managed by ModSquad Information Security Team.
    • Be able to work from the same computer and internet connection for all shifts.
    • Have a Windows PC
Hours: Weekday, 10 am-6 pm pt and Saturdays 9 am-3 pm pt.

To Apply: Click the "Apply For This Job" link on this page.

Requirement: Remote patch management and endpoint security software installed by ModSquad


All interested parties will receive a response within two weeks.