Ticket Support: Multi-Player RPG

Remote /
Join the Mods – New Mods /
Contractor
Do you love video games? Take a look at this project!

US/UK mods! Do you enjoy multiplayer online role-playing games?
Do you have game ticket support experience?
Do you enjoy information-searching and have great attention for details?
The client is picky and trusts ModSquad to provide exceptional talent, are you ready for the challenge?? If so, this long-term exciting gaming project can be a good fit for you!

Ideal skills needed:

    • Fluent in English language
    • Impeccable, error-free writing skills
    • Ideally available for 20+ hours a week
    • Ticket support experience using Zendesk or similar CRM tools
    • Gaming project customer support experience with emphasis on excellent and accurate ticket resolution
    • Experience with using admin tool/database
    • Experience with playing video games
    • Precision to details
    • Able to follow complex procedure to the completion
Tech needs:
PC with Windows 10

Hours:
24/7 coverage

Commitment:
3 months

To Apply: 
Click the "Apply For This Job" link on this page.

Requirement:
Remote patch management and endpoint security software installed by ModSquad
All parts of the application must be completed in order to be considered for this role. Successful candidates will have strong and accurate responses to both writing and math questions

All candidates will receive a response within two weeks.