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• Resume/CV ✱
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• Full name✱
• Email✱
• Phone ✱
• Current location
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• Current company

Links

• LinkedIn URL

1. Location and Language Questions

• What is your primary native language?✱

  Select your primary native languageEnglishFrenchSpanishDutchGermanItalianJapaneseKoreanPolishAkanAmharicArabicAssameseAwadhiAzerbaijaniBalochiBelarusianBengali (Bangla)BhojpuriBurmeseCebuano (Visayan)ChewaChhattisgarhiChittagonianCzechDeccanDhundhariEastern Min (inc. Fuzhounese)FulaGan ChineseGreekGujaratiHaitian CreoleHakkaHaryanviHausaHiligaynon/Ilonggo (Visayan)HindiHmongHungarianIgboIlocanoIndonesianJavaneseJinKannadaKazakhKhmerKinyarwandaKirundiKonkaniKurdishMadureseMagahiMaithiliMalagasyMalaysianMalayalamMandarin (entire branch)MarathiMarwariMossiNepaliNorthern MinOdia (Oriya)OromoPashtoPersianPortuguesePunjabiQuechuaRomanianRussianSaraikiSerbo-CroatianShonaSindhiSinhaleseSomaliSouthern Min (incl. Hokkien and Teochew)SpanishSundaneseSwedishSylhetiTagalog (Filipino)TamilTeluguThaiTurkishTurkmenUkrainianUrduUyghurUzbekVietnameseWu (e.g. Shanghainese)XhosaXiang (Hunanese)YorubaYue (incl. Cantonese)ZhuangZuluOther
• What other languages do you speak fluently?✱
• For International Applicants: what is your legal country of residence where you pay your taxes?✱

  Select your CountryUnited StatesUnited KingdomCosta RicaCanadaAfghanistanAlbaniaAlgeriaAndorraAngolaAntigua & DepsArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia HerzegovinaBotswanaBrazilBruneiBulgariaBurkinaBurundiCambodiaCameroonCape VerdeCentral African RepChadChileChinaColombiaComorosCongoCongo {Democratic Rep}CroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHungaryIcelandIndiaIndonesiaIranIraqIreland {Republic}IsraelItalyIvory CoastJamaicaJapanJordanKazakhstanKenyaKiribatiKorea NorthKorea SouthKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmar, {Burma}NamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussian FederationRwandaSt Kitts & NevisSt LuciaSaint Vincent & the GrenadinesSamoaSan MarinoSao Tome & PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth SudanSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad & TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamYemenZambiaZimbabwe
• City of legal residence?✱
• For US Applicants: You are a legal resident of what state (Where do you pay your taxes)?✱

  Select...Outside of the USAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming
• Are you 18 years of age or older?✱

  • Yes
  • No
• Are you legally authorized to work in your country of residence?✱

  • Yes
  • No
• Will you now or in the future require sponsorship for employment visa (e.g., H-1B visa status)?✱
• In order to work on ModSquad projects, you must possess a current Operating System that is receiving security updates from this list. Which do you have?✱

  • Microsoft Windows 64bit , minimum 8GB RAM, Version 10 or Version 11 (recommended)
  • Apple macOS 64bit, minimum 8GB RAM, Ventura or Sonoma (recommended)
  • I do not possess either one of the above, but I will purchase the appropriate level of equipment within one week of application acceptance.

Inbound Messages - Music Streaming

• Please note: If you use ChatGPT or any other form of AI to complete the following question, you will not be considered for this opportunity.✱

  • I understand
• We want to give you the opportunity to highlight your customer support skills! Using the music streaming platform of your choice, how would you help a customer who is unable to log into their account?✱
• In order to be engaged with ModSquad, you must have a valid (not expired) passport or government issued ID (national ID, driving license) Is something you currently have?✱

  • I have a valid passport.
  • I have a valid National ID.
  • I have a valid driving license.
  • I have one of the above but they're expired.
  • I don't have any of the above.
• This project does require 8 weeks of orientation. Can you commit to working 40 hours per week between the hours of 4 AM - 1 PM PST?✱

  • Yes
  • No
• Are you willing to be on camera for all of your orientation / as needed by the project?✱

  • Yes
  • No
• After you complete orientation, can you commit to working at least 25 hours a week?✱

  • Yes
  • No
• Are you willing to work at least 8 hours on the weekend (Saturday and/or Sunday)?✱

  • Yes
  • No
• Do you have experience providing Customer Support via inbound messaging?✱

  • Yes
  • No
• In previous roles, how often were you required to switch between languages while handling inbound messages?✱

  • It depended on the language needed for that specific message.
  • I was assigned to a specific language daily.
  • I was assigned to a specific language weekly.
  • I never had to switch between languages while providing customer support.
• In previous roles, how many inbound messages were you required to handle at the same time?✱

  • 1-2
  • 3-4
  • 5-7
  • I never provided Customer Support via inbound messages
• This project will require you to have 8GB of RAM. Does your computer currently meet this requirement?✱

  • Yes
  • No
• We need to confirm your RAM. Please upload a screenshot of your system summary. (If using Windows OS, go to 'Settings', then 'About'. If using macOS, click the Apple icon in the top-left hand corner of your screen, and select 'About This Mac'.)✱

  Upload file
• We need to confirm your internet speed. Please go to this website: https://www.speedtest.net/ and upload a screenshot of your internet speed.✱

  Upload file

Arabic Language Proficiency

• Please rate your Arabic language writing proficiency.✱

  • Native
  • Near-native
  • Fluent
  • Advanced
  • Beginner
• Please rate your Arabic language speaking proficiency.✱

  • Native
  • Near-native
  • Fluent
  • Advanced
  • Beginner

English Language Skills

• Please rate your English language writing proficiency.✱

  • Native
  • Near-native
  • Fluent
  • Advanced
  • Beginner
• Please rate your English language speaking proficiency.✱

  • Native
  • Near-native
  • Fluent
  • Advanced
  • Beginner

Hourly Pay Rate

• Provide an hourly pay rate range expectation (in USD) for this particular assignment.✱

_Source

• Where did you see this opportunity posted?✱

  • Hot Gig
  • ModSquad Website
  • LinkedIn
  • Facebook
  • Instagram
  • Flexjobs
  • Indeed
  • Received an email invite from a Recruiter
  • Referred by a friend or family
  • Referred by an existing Mod
  • Job Fair
  • Other

• By applying for this position, your data will be processed as per ModSquad Privacy Policy.