Manager of Enterprise Data & Analytics

Remote - USA, Remote - Costa Rica
Careers – Technology /
Full Time Employee /
ModSquad is currently seeking an experienced Senior Enterprise Analytics Engineer to join us!

The Senior Enterprise Analytics Engineer is a person with a passion for data and analysis who has significant experience architecting and utilizing data. The role requires significant collaboration with departments across the business, and particularly with the rest of the Enterprise Applications team. 

As a Services company with a strong focus on technology and information security, we’d like to further harness the lessons we’ve learned in a modern SaaS world as a product we can offer to both new and existing clients.  Our clients have often adopted systems we utilize after observing their benefits through us, so we strive to make sure we offer them the benefit of our experience in implementing and maintaining that technology!

To be discussed in the interview phase


What you will do:

    • Drive the scope and effectiveness of the data and analysis function at ModSquad.
    • Ensure the Company’s cloud data is centralized into a single data lake and modeled to support data analysis requirements from all functional groups of the Company.
    • Create a common data framework and glossary so that all company data can be analyzed in a unified manner.
    • Work with the product, operations, and executive management teams to create a data enabled user and client roadmap.
    • Collaborate with Sales, Marketing and the Director of Technical consulting to support our external client base needs.
    • Create and execute a plan to develop and mature our ability to measure and optimize usage growth, aligned with our user and client roadmap.
    • Ensure that all transactional systems can communicate with our modern data tech stack and that production data adheres to a unified data model.
    • Develop a roadmap for the data and analytics function that clearly defines ownership and responsibility between the central data function and the functional groups.
    • Collaborate with all functions of the company to ensure data needs are addressed and the required data is modeled and available to analysts and end-users.
    • Build a multi-modal service model that meets the non-homogeneous needs of our functional groups – Full-service to Self-Service, and across our data stack.
    • Work with product, operations and executive management to guide maintain a holistic vision of the future of data at ModSquad, and help leadership plan for any changes in our data strategy or needs.

What We Are Looking For:

    • Bachelor’s Degree or equivalent experience in a quantitative field such as math, physics, computer science, statistics etc.
    • Minimum of 5 years experience in roles involving data architecture and practical use.
    • Experience with a high growth company using on-demand (SaaS) transactional systems.
    • Hands on experience with Python, SQL and relational databases. 
    • Significant experience with Snowflake
    • Must have experience with modern analytic and data visualization tools such as Thoughtspot or Sigma.
    • Experience with one or more of CRM, ERP, HCM, GTM, and WFM analytics is highly desirable.
    • Share and work in accordance with our values.
    • Must be able to work in alignment with Americas time zones.
    • Excellent time management and organizational skills.
    • A real “MacGyver” when looking at solutions; truly understanding how out of the box thinking can deliver spectacular results with the incredibly flexible systems and processes we have in place.
    • Strong sense of personal accountability and the ability to work independently.
    • Ability to communicate expertly with and influence clients, colleagues, direct reports, and cross-functional stakeholders while working collaboratively.
    • High EQ and a sense of humor are required.

About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007.  Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between.  Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office.  If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.