Vimeo Email Customer Support Representative - Overnight (Ext)

Remote - USA /
Join the Mods – New Mods /
Contractor
Vimeo T1 Overnight Opportunity!

We have an exciting opportunity for high achievers who pride themselves on the quality of their efforts and thrive in fast-paced environments. We are urgently looking for enthusiastic and skilled community service representatives to work with our amazing client - Vimeo!

At the top of their industry, Vimeo has the largest online community for film and video which means only taking the best of the best!

What you’d be doing:

    • Answering customer service questions via email.
    • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
    • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.
    • Being thorough in both research and critical thinking to fully address customer questions

The ideal mod:

    • Has amazing written English communication skills
    • Is US/UK based
    • Is internet savvy
    • Is able to troubleshoot/research issues
    • Is very empathetic and always able to put themselves in the customer’s shoes. 
    • Pays excellent attention to detail and has an ability to recognize patterns 
    • Is comfortable with critical thinking and following workflows
    • Is able to multitask in multiple windows and programs 
    • Has great people skills and a desire to learn new things
    • A PC or Mac (please no Chromebook) 
    • - Windows 8+ or higher
    • - Mac OS 10 or higher 
    • Doesn't mind working weekends or holidays
    • Is able to commit to 30 hours per week (overnight) for the next 90 days

Bonus qualifications:

    • You’ve got a leg up if you have Zendesk experience (and two legs up for customer service experience )
    • Experience in/passion for film and video is a plus
    • Your family and friends come to you for all their tech support needs

What To Expect:

    • Engaged Project Managers
    • Engaged Team Members
    • A work culture that encourages the drive to succeed and improve
    • Open-door policy for feedback and suggestions
    • Challenging Orientation to prepare you for a challenging project
Hours:
Monday - Sunday 6 PM - 6 AM PT

To Apply: Click the "Apply For This Job" link on this page.

Requirement: Remote patch management and endpoint security software installed by ModSquad

All interested parties will receive a response within two weeks.