Tier 2 Customer Support - High-Tech Fitness

Remote - USA /
Join the Mods – New Mods /
Contractor
Our client, an innovative fitness company, is seeking top-level Tier 2 technical communications representatives with a passion for fitness and exercise, to assist their customers via phone, chat and email for their new high-tech, innovative, personal-strength studio product.

(Note: Tier 2 representatives will potentially have access to the product to better understand all of its functions!)

Potential candidates need:

    • Experience talking with customers about hardware and troubleshooting solutions
    • Ability to sympathize with the customer and be able to develop a strong rapport via voice and text
    • Understand the importance of premium customer service and the desire to always work to find the best possible solution
    • Fluent in English language with excellent phone and text etiquette - speaks clearly and enthusiastically

Bonus qualifications:

    • Familiarity with fitness and work out equipment
    • Previous experience within the fitness industry
    • General interest in fitness and the fitness industry
Hour of operation:
Monday - Friday, 9 am - 4 pm PT
Saturday and Sunday, 9 am - 2 pm PT
(Hours may change, and full flexibility is appreciated and desired)

To Apply: 
Click the "Apply For This Job" link on this page.

Requirement: 
Remote patch management and endpoint security software installed by ModSquad

All interested parties will receive a response within two weeks.