Tier 2 Customer Support - High-Tech Fitness
Remote - USA /
Join the Mods – New Mods /
Our client, an innovative fitness company, is seeking top-level Tier 2 technical communications representatives with a passion for fitness and exercise, to assist their customers via phone, chat and email for their new high-tech, innovative, personal-strength studio product.
(Note: Tier 2 representatives will potentially have access to the product to better understand all of its functions!)
Potential candidates need:
- Experience talking with customers about hardware and troubleshooting solutions
- Ability to sympathize with the customer and be able to develop a strong rapport via voice and text
- Understand the importance of premium customer service and the desire to always work to find the best possible solution
- Fluent in English language with excellent phone and text etiquette - speaks clearly and enthusiastically
- Familiarity with fitness and work out equipment
- Previous experience within the fitness industry
- General interest in fitness and the fitness industry
Hour of operation:
Monday - Friday, 9 am - 4 pm PT
Saturday and Sunday, 9 am - 2 pm PT
(Hours may change, and full flexibility is appreciated and desired)
Click the "Apply For This Job" link on this page.
Remote patch management and endpoint security software installed by ModSquad
All interested parties will receive a response within two weeks.