Remote Customer Support Representative (phone/chat/email) - Authors/Publishing

Remote - USA /
Join the Mods – New Mods /
Are you interested providing customer support to online publisher? Join our Network!

ModSquad is seeking remote Customer Support Reps for one of our elite clients. As a member of this team, you'll respond to customer inquiries via chats, phones and emails.

Monday through Friday 12 am to 6 pm PST
Saturday & Sunday 8 am to 5 pm PST

Project Commitment: 90 days

The Ideal Candidate:

    • can commit to a minimum of 20 hours per week and has weekend availability 
    • is available for orientation immediately & begin working ASAP 
    • is comfortable taking phone calls & chats in a fast-paced environment 
    • has a quiet, distraction free work space, suitable for taking calls 
    • has reliable internet and a working headset 
    • can express empathy & match tone in all forms of communication 
    • can keep up with continuously changing & updating workflows 
    • is comfortable researching answers using provided resource material 
    • is comfortable with assisting people with account set up, locating information and troubleshooting, both new and advanced users 
    • has Zendesk experience (Talk, Chat and ticket handling)
To Apply: Click the "Apply For This Job" link on this page.

Requirement: Remote patch management and endpoint security software installed by ModSquad

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

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