Merchant Insight Associate

Operations – Merchant Insight
We are the one of the fastest-growing technology startups in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Create end-to-end Customer Journey and establish program to improve Customer Engagement and Experience.
    • Cultivating, processing, and presenting both quantitative and qualitative data into insightful analysis for decision making.
    • Turning insight into action plan that would be useful for Customer Engagement improvement and liaise action plan with related party.
    • Tracking all action plan and strategic project related to Customer Engagement and monitoring post-implementation result.


    • Have 1-4 years relevant work experience as a Project Manager or Business Analyst especially on Customer Engagement project.
    • Minimum Bachelor degree holder.
    • Excellent communication, problem solving, and project management skill.
    • Data-driven and has experience on csv/xls data processing.
    • Enjoyed fast-paced environment and keep exploring something new.
    • Has good English for both verbal and written.
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 30,000 merchants, and have presence in more than 200 cities across Indonesia.