Merchant Community & Communication Associate

Jakarta
Operations – Merchant Development
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Descriptions

    • Coordinate and streamline communication from all Moka departments to merchants.
    • Write strategically engaging content that is tailored to our merchants and community audience.
    • Create and update communication plan and community events.
    • Gather and relay feedback and follow up from merchants through various methods such as online surveys, meet-ups and interviews.
    • Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to implementation.
    • Manage event audience development and outreach while also supporting the Customer.
    • Success team with concept research, creation and design.

Minimum Qualifications

    • Bachelor's degree from a reputable university.
    • At least 1 year of experience in community development and social media/marketing, communications/PR/advertising/writing.
    • Excellent communication skill (verbal and written).
    • Strong attention to detail and ability to prioritize tasks and contribute to multiple projects simultaneously
    • Having exuberant, creative, approachable, patient, and flexible personality.
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.