Regional Operations Manager

Jakarta /
Operations – Regional Operations /
We are one of the fastest-growing technology startups in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

The Regional Operations Manager is responsible for the technical support team who performs on-site setup and support services to our merchants including training, maintenance and scheduling of on site visits.
Together with other Operations teams, you're scaling the teams into a highly valued department by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.

Job Description

    • Develop & Optimize Processes - Scale new and existing processes to allow the business to efficiently operate and realize growth across Indonesia.
    • Analytics - Analysis and tracking of technical support, merchants and technical issues, setup and maintenance visits to ensure a high-quality experience across Indonesia.
    • Strategy - Choose which projects to prioritize, and set a timeline to reach goals quickly.
    • Tool Improvements - Proactively search for new tools or ways which could improve a seamless support and setup experience, for both, merchant and technical support specialists.
    • Be fast, resourceful, and take initiative - Take ownership of regional operations growth and do everything you can to support and enhance the quality of our services.

Minimum Qualifications

    • 6+ years relevant work experience in fast paced environments such as management consulting, banking or tech companies.
    • Experience in operations strategy, sales strategy and product management is a big plus.
    • Proven success in dynamic and complex environments, with a proven ability to rally teams and influence at all levels.
    • Deep analytical skills, with high capacity to think strategically about complex issues, evaluate alternatives, and make compelling recommendations based on proven business case analysis.
    • Outstanding communication skills, both verbal and written.
    • Ability to lead complex and strategic initiatives and communicate effectively with technical teams.
    • Ability to collaborate with various departments by utilizing superior relationship-building skills, interpersonal skills, and influence.
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 40,000 merchants, and have presence in more than 200 cities across Indonesia.