Merchant Community & Communication Manager

Jakarta
Operations – Merchant Development
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Descriptions

    • Build, lead and oversee Online & Offline Moka Merchant Community with the objective to increase merchant engagement and retention.
    • Gather and relay feedback and follow up from merchants through various methods such as online surveys, meet-ups and interviews.
    • Liaise with various Moka teams such as Product and Customer Experience team to stay updated on latest products and features.
    • Look proactively at all merchants impacting changes across Moka and should always positively influence the merchant experience for specific changes.
    • Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to implementation.
    • In coordination with the Customer Experience and Product team, you will be responsible for preparing merchants and driving adoption of new feature releases.
    • Coordinate and streamline communication from all Moka departments to merchants
    • Develop new communication channels to increase efficiency of our support to merchants.

Minimum Qualifications

    • Bachelor's degree from a reputable university.
    • Have strong background in community development with minimum 3 years in the same field, and at least 1 year in leadership position.
    • Good communication skill (verbal and written).
    • Ability to prioritize and manage multiple tasks.
    • Creative thinker and solution provider, while not afraid to get into the details
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.