Telesales Manager

Jakarta
Sales – Telesales
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Jobs Description

    • Telesales managers must be part coach, part psychologist and a leader. The telemarketing/telesales industry is a tough business and workers must be motivated by the manager.
    • As such, he must stay upbeat and provide encouragement to his subordinates. Concerning the technical side of the occupation, the manager must reviews sales reports and updates verbiage on scripts.
    • The managers must conduct training classes for employees on topics such as phone etiquette and customer handling.
    • Have strong people management skills. He/She must strive to create a positive and competitive work environment for employees
    • Great telephone skills are a must for a telesales manager
    • Data driven, Responsible for maintaining critical sales & quality metrics for all processes. (conversion rate, call & input quaity, AHT, ATT, etc)
    • Responsible for script development and enhancement as well as the development of the tools and channel used
    • High initiative, high speed of work but also play hard with team outside the working hours
    • Responsible for recruiting, hiring and training all the agents in the team

Requirements

    • Minimum bachelor degree in any major
    • Minimum 5 years of working experiences in telemarketing / telesales field especially in services industry (Lead / SPV level) or 2 years as a Manager
    • Having experiences in maintaining subordinates is must
    • Good communication and persuasion skills
    • Fluent in English
    • Excellent in Microsoft office (especially excel)
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.