Merchant Engagement Specialist

Operations – Merchant Engagement
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Managing the first 3 months of all newly acquired merchants
    • Ensuring good product adoption throughout the merchant life cycle
    • Help to answer inquiries, troubleshooting, and coordinating with other departments to raise any additional concerns
    • Constantly look-up on merchant health core to identify potential medium/high-risk merchants
    • Provide consultation to help merchants overcome business challenges

Minimum Qualifications

    • Min 1 - 2 years of relevant work experience, experience in customer success and/or customer engagement is a plus
    • Bachelor's degree from a reputable university
    • Proficiency in MS Office, esp Microsoft Excel
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.