Product Support Specialist

Jakarta
Operations – Product Support
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Deliver best-in-class product support service to Moka customers
    • Troubleshoot and resolve customer inquiries over the phone
    • Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our customers
    • Represent Moka’s brand by appearing professional in front of clients
    • Communicate customer experience and feedback to product and business development team
    • Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management

Minimum Qualifications

    • 1 - 3 years of relevant work experience in solving difficult technical issues
    • Engineering background is a plus
    • Experience in customer service is a plus
    • Ability to learn new technologies quickly
    • Excellent verbal and written communication skills
    • Excellent soft skill for interaction with various parties
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.