QC Telesales Specialist

Jakarta
Sales – QC Telesales
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Audit both live and recorded telesales calls, audit incoming chats
    • Audit quality input
    • Review calls against established metrics for call length, quality and opportunity generation
    • Grade telesales agents against balanced scorecards
    • Provide feedback to agent together with team leads on areas for improvement
    • Coach agent team leads on effective training methods
    • Evaluate scripts
    • Prepare quality reports for managers/head of department

Requirements

    • 2+ years of experience in a call center /telemarketing environment in a QA/QC role
    • 3+ years in other QA roles with some sales background potentially acceptable
    • Bachelor’s degree
    • Experienced with Balanced Scorecard system/software
    • Teamwork, Coaching, Listening skills, Excellent interpersonal skills, Sales and/or teaching ability

Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.