Merchant Communication Lead

Jakarta /
Operations – Merchant Development /
We are one of the fastest-growing technology startups in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Lead a team who focus on providing scalable communications
    • Translate team OKR into strategic initiatives and lead the executions for communications to merchants in all streams (MOKA, GoBiz and GoStore)
    • Develop merchant communications content plan and strategy that aims to grow the numbers of active and transacting merchants in an efficient and effective way
    • Develop communications plan and strategy to increase core product adoption for merchants
    • Lead and assist in the initiatives’ evaluation and reporting
    • Communicate with related stakeholders for project pitching and implementation


    • At least 3 years experience in Business Development/Communications/Merchant Communications in e-commerce or startup companies
    • Have experience in managing team for at least 1 year
    • Strong communications skills
    • Ability to learn fast and multitask
    • Leadership skills : Have willingness to teach and nurture team members
    • Data driven
    • Stakeholder management skill
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 40,000 merchants, and have presence in more than 200 cities across Indonesia.