Merchant Engagement Lead

Operations – Merchant Engagement
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

You Will :

    • Own the overall Merchant Engagement team performance and pacing towards all monthly and quarterly goals that related with engagement and satisfaction target.
    • Conduct and monitor merchant health scoring regularly.
    • Identify potential issues within merchants and work with the wider business to take timely and effective action to resolve them.
    • Report periodically on data, activity and performance of team.
    • Participate in the screening and hiring of new candidates.

You Have :

    • Bachelor's degree from a reputable university.
    • Having experience in leading team with data driven manner.
    • Able to act proactively to ensure smooth team operations and effective collaboration.
    • Strong problem solving skills required.
    • Proficiency in MS Office, esp Microsoft Excel.
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.