Account Management Support

Jakarta
Operations – Account Manager
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Account Management (AM) Support Agent is the person who is responsible for providing best-in-class support service to MOKA AM merchants through multiple communication channels in order to maintain a high merchant satisfaction. You will work closely with Account Managers to handle various issues from AM Merchants and manage coordination across division to execute issue resolution.
    • Deliver best-in-class support service to Moka AM merchants
    • Facilitate coordination across division to resolve customer issues & requests
    • Handle all administrative works related to customer issues & requests
    • Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our customers

Min. Requirement

    • Have at least 1 year work experience in Customer Support or Admin position. Minimum Bachelor degree holder.
    • Show problem-solving mindset and curiosity to solve issues.
    • Good responsiveness and communication skill.
    • Has high attention to detail, well organized and structured working style.
    • Enjoyed fast-paced environment.
    • Has good English for both verbal and written.
    • Willing to work on shift basis and outside office hour.
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.