FSR (Full Service Restaurant) Account Manager - Bali

Bali
Operations – Account Manager
Full-time
We are the one of the fastest-growing technology startups in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.

Job Description

    • Engage with our key FSR (Full Service Restaurant) merchants and help resolve issues and inquiries to prevent churn
    • Collecting FSR merchants feedback to improve customer experience
    • Upselling for premium features
    • Maintain and report on renewal and upselling results on a regular basis and suggest improvements
    • Organize meetings with the sales team to help prevent merchant from churning

Minimum Qualifications

    • Fluency in English is a must
    • At least 2 years of relevant work experience in a fast-paced environment (F&B Startup, Hospitality, SaaS (Software as a Service) industry)
    • Relate with Full-Service Restaurant Operational system
    • High energy level and proactive attitude
    • Ability to thrive and adapt in a fast-changing environment
    • Strong analytical and planning skills;
    • Good communication and presentation skills;
    • Excellent problem-solving skills;
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 30,000 merchants, and have presence in more than 200 cities across Indonesia.