Technical Support Manager

Jakarta
Operations – Regional Operations
Full-time
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. 

At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. 

If you want to be part of a world-class team with a mission to empower businesses sell and grow, come join us.


Job Description

    • Hiring, supervising and leading the technical support teams for all cities where Moka is active
    • Continuously improve or create SOPs and processes to support the growth of the team
    • Ensuring best customer experience and high quality support across all cities
    • Preparing the training to all technical support team members in coordination with Customer Support and Training team
    • Communicate with Ops, Product and Sales teams about customer feedback

Requirements

    • At least Bachelor degree from a technical field
    • 5+ years of relevant experience and 2+ years in management experience
    • Excellent organization and planning skills
    • Must be willing to travel if needed
    • Ability to learn and understand new technologies quickly
Moka is a technology company based in Jakarta (Indonesia) providing cloud-based Point-of-Sale and payment solutions that empowers small and medium-sized businesses to better sell and grow. 

We are a one-stop solution for businesses. From Point-of-Sale, inventory system, and customer relationship management, to payment acceptance, business capital, and fresh ingredient management.

We are trusted by more than 20,000 merchants, and have presence in more than 200 cities across Indonesia.