Head of Quality & Engineering
East Providence, RI
Operations – Quality & Engineering /
Perm - Full-time /
On-site
MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI
We’re making new and exciting things – and we could really do with your help.
MOO is seeking an experienced Head of Engineering & Quality to join our team. This person will build strong working partnerships across the Operations team to deliver results in the areas of quality, reliability & test, sustaining engineering, design for manufacturability, assembly and cost (DFx), documentation and process control. The Head of Engineering & Quality will report to the VP of Operations and will oversee the day-to-day activities of the manufacturing engineering and quality team, ensuring that processes and equipment support achieving key performance indicators are achieved.
You will lead with a strong quality improvement mindset, taking preventative actions by utilizing customer feedback along with internal & external data insights. This role will drive continuous improvement action plans and influence Manufacturing & Fulfillment processes and equipment choices to drive quality, speed and cost efficiency. This position requires a highly organized, motivated and data driven leader, who can drive change in operational processes.
The Person We Want
- BS degree required (Engineering degree strongly preferred), Masters or advanced degree a plus
- 7 + years of professional experience in Quality, Operations, and Manufacturing Engineering
- Demonstrated experience in improving processes with lean and/or other best manufacturing & fulfillment practices to drive performance
- Proven leadership skills building high performance teams and creating efficient systems. A track record of developing people and processes while providing tactical leadership
- Proven ability to achieve results in a fast-paced start-up environment
- Strong hands-on problem solving and leadership experience in manufacturing engineering and product quality, including DFX, reliability, process quality, supplier quality, test design, test planning, root cause/failure analysis
- Strong knowledge of materials, product design, fabrication, assembly, test, tooling, and automation
- Proven background defining software applications and tools used in manufacturing to drive efficiency, predictability and repeatability; Capable of defining and implementing applications with process engineering principles to build a high quality manufacturing operation
Responsibilities
- Build and lead a high performance team that achieves business goals and objectives with respect to product quality, reliability, cost and throughput. Develop core competencies and close gaps in capabilities through system design, standardizing work, hiring, and personnel development. Following lean principles, you will proactively identify, design and implement continuous improvement initiatives
- Develop and implement a quality strategy that integrates customer needs, engineering and manufacturing and supply chain
- Be responsible for the direct supervision and growth of Manufacturing Engineering, Reliability, Test and Product Regulatory Compliance teams. Provide technical leadership and mentoring for team members and cross functional partners
- Be responsible for Quality Management and building a culture where quality is everyone’s job. Own Quality systems and processes including QMS, Change Management / PLM, CAPA, Data Integrity, Supplier Quality Management (in partnership with Supply Chain), Compliance/Auditing, APQP and continuous deployment
- Be responsible for manufacturing quality functions including adherence to product and manufacturing specifications, site safety, organization and layout, as well as maintaining color quality standards. Provide leadership and direction in print manufacturing quality
- Work with Operations to identify and address gaps related to all aspects of product quality, including opportunities for ongoing innovation and improvements as well as optimization of throughput
- Work cross-functionally to introduce new product manufacturing and customization processes as MOO expands its portfolio
About You
- The successful individual in this role will possess emotional intelligence, self-awareness & confidence, self-management, the ability to communicate ideas and direction at all levels. As the senior engineering leader within Operations, the successful candidate will demonstrate an ability to create a culture focused on:
- Empathy when working with those who will be impacted by your teams’ work
- In addition to being skilled at problem-solving, the ability to think outside the box and approach old challenges in new ways
- Possession of a keen sense of curiosity; a skill essential for an innovative leader
- Flexibility in managing teams through unexpected crises, changing deadlines and periods of ambiguity
- Effective communication; demonstrated active listening to build motivation and empowerment within the team
- Knowledge of build-on-demand will be helpful in this role. Experience working with third-party engineering teams as well as OEMs with varying levels of maturity and skill will be helpful
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognizing the importance of a healthy work/life balance.
That’s why we offer 22 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
