Product Manager - Visualise

Product – Product Management
Perm - Full-time
Product Manager, Visualise Crew

About MOO:

MOO is a multi-award-winning technology, design & print company. We’re passionate about making great design accessible to all and pride ourselves on providing amazing quality print products through a fantastic online customer experience for everyone, everywhere.
Founded in 2006, we’ve grown a lot since then and the total team is well above 400 people in 6 locations across UK & US. Our cross-functional multi-disciplinary product teams – including product managers, full stack developers, customer researchers and designers - work together in our beautiful design centric offices in Farringdon, London.

Everything we do at MOO is grounded in the needs, wants and behaviours of our customers. They inspire us and tell us when we're on the right track, and when we're not. We experiment, we make big and small changes, and we enjoy the fact that everything we do has the potential to impact & delight customers daily.

Along with the encouragement to really “be yourself at work”, great roles and opportunities to grow in your specialism & career, we offer comprehensive benefits including matched pension, paid parental leave, 25 days holiday rising to 30 through tenure, private healthcare insurance, life insurance, season ticket loans, cycle to work scheme and an ice cream fridge stocked with at least 4 flavours of Magnum and more cake than you’ve ever seen.  

About the Role:

We are looking for a Product Manager to lead the in-house ‘Visualise’ development team (crew). Visualise has a broad and exciting remit, owning the services and APIs that handle our customer’s ‘design data’ as well as how we bring that data to life visually by rendering customer’s design in a number of ways.

There is a real mix of technical and customer facing work for this crew to drive and so a strong technical background paired with a deep understanding of the customer and best product practice is crucial for this role.

Visualise has a wide range of stakeholders internally and externally and also enables a lot of our crews to drive their own roadmaps forward. A critical part of this role is to gather and understand requirements, prioritise value and effectively deliver on the short term to meet business goals and solve real customer problems, all while building out the longer term product vision.

In this role, you’ll:

Shape the product roadmap for Visualise and its supporting products, paying particular attention to the needs of our different customers (internal and external) and strategically aligning product initiatives with wider business objectives.
Lead and inspire a cross functional development team to deliver great work with a mission and vision that everyone buys in to. Based in London Farrington, this co-located crew is made up of engineers, a test engineer, an agile coach, engineering manager and access to an experience designer and our in-house research team.
Think about the data. Analyse the impact of increments and features and provide insight on opportunities and recommendations for continuous improvement.
Know your customers and their problems. Truly understand our user segments and their wants, needs and pain points by partnering with our in-house user research, design and customer service partners to lead an outcome-driven approach to product development.
Effectively communicate with stakeholders as well as manage their expectations and identify new opportunities by working across the business. Working alongside engineers, keep abreast of new technical developments that could enhance or revolutionise your products and user experience.
Define and monitor KPIs and prove incremental value of work delivered by the team.
Contribute to the Product Chapter to share your knowledge, learn from others and help us continually improve as a wider Product team.
Own the backlog, clearly articulating and agreeing the user stories and acceptance criteria and prioritising based on value.

About You:

You LOVE product. You love taking things apart, putting them back together, discovering problems and debating features. You are intrigued by juicy product problems in search of elegant, simple solutions. You love to learn and are quick to recognise failures and pivot the product based on learnings. You are a self-starter who is quick to take direction and run with it.
You’re technically strong. You havea track record of successful delivery in a technical role. You’re able to discuss and translate complex technical capabilities and constraints and turn them into plain english and you can own and guide the improvement of technical capabilities. You can understand both customer needs and the technical architecture of the platforms and you’re able to identify and track key metrics to ensure that your products meet critical service levels.
You’re customer-centric. Real, actionable customer insights rock your world. You value user research and actively seek out opportunities to understand your users better, identifying customer needs and solving real problems. You are positive, empathetic and persistently patient.
You love building and strategising. Your perfect week might include a user story mapping session; deep diving for insights in your data; discussing with stakeholders the perfect balance of optimisation and innovation; reviewing and signing off stories and celebrating wins with cake!
You can joust with the best of them. Visualise is detailed and complex. You understand data flows, can converse with architects and engineers on the limitations of approaches, talk ‘discovery’ with our Designers and Researchers and can spot a bad smell from a mile away.

We set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 500-strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as Providence and Lincoln, RI and Denver, CO. And we’re still growing! That’s where you come in.

What’s it like to work at MOO?

MOO’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make your home life fulfilling too).

That’s why we offer flexible hours, a matched pension scheme, MOO’s share option scheme, paid parental leave and generous a holiday allowance. We’ll offer you private healthcare, life insurance, a season ticket loan, subsidised gym membership and a cycle to work scheme. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.