Web Content Manager
London
Buyagift – Buying /
Maternity Cover /
Hybrid
About us:
Buyagift and Red Letter Days are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, team and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022.Our people are a fundamental driver of our success. We place great importance on nurturing exceptional people as we firmly believe that our competitive advantage stems from the capabilities and potential of our workforce. Our People team helps to drive those efforts across the business.
Fixed Term 12 Months
Internally this role is titled Partner Product Manager
About the role:
Do you possess a passion for crafting exceptional product experiences, and a keen eye for translating data into compelling narratives? If you're a creative leader who thrives in a collaborative environment, then consider this exciting opportunity as a Partner Product Manager at Buyagift & Red Letter Days.
As a Partner Product Manager, you will take ownership of varying initiatives to grow the product content strategy including production and copywriting for both Buyagift & Red Letter Days brands. You will be working closely with Marketing to ensure a targeted approach to our website copy and imagery. You will also lead a team of seniors and executives to deliver best in class products within predetermined SLAs. This is a highly creative role looking for an individual to steer innovative content and design.
A bit more about the role:
- You will have overall responsibility for product launches, price changes, amendments and discontinued products for both brands.
- Collaborate with Web Trading, Buying and IT Teams to optimise processes used, including helping to plan, design and test new technical features and workflows.
- You will use your business knowledge and data insight to support the prioritisation of workload
- Follow the current brand look and feel for both RLD and BAG to curate specific copy, imagery and overall product feel
- Execute the product content strategy. Working closely with marketing, web trading and design.
- You will be responsible for tracking and analysis of product performance data while using insights gained to plan follow up actions to be carried out by the team.
- You will also take ownership of resource planning for the team including scaling up as needed for peak times, identifying training requirements and setting deadlines for delivering time sensitive projects.
- Collaborate with the IT team for system improvements to support efficiency gains and resolve any bugs affecting the products & processes.
- Exploring AI tools to improve quality and efficiency of products (imagery and content)
- Quality Assurance: Accuracy, completeness, and consistency of product content across the websites. This involves identifying and addressing any errors, inconsistencies or improvements needed
- You will be managing a team of Seniors and Executives.
And now a bit about you:
- Prior experience in managing a highly productive B2C product content and working with a CMS
- Extensive experience of managing workflows and content production & set up
- Excellent with analysing data and using insights for forward planning.
- Enthusiastic, passionate, creative, organised and process oriented
- Excellent communication skills and able to communicate in a clear and unambiguous manner
- Able to work in a fast-paced environment with minimal guidance
- Prior experience with Salesforce
We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.
Our mission
For everyone in the UK to create unique memories that last a lifetime
Our vision
To be the most trusted platform in the UK gift experience market
Our Commitment to Equality, Diversity and Inclusivity
We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.
