Production Team Leader

Operations – Direct Operations /
Permanent /
Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.
As we further adjust  to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:
Do what’s right
Trust & give permission
Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

Work with us
Moonpig Group recently achieved ‘Unicorn’ status in one of the biggest tech IPOs of 2021, making the FTSE 250 index of leading companies listed on the London Stock Exchange with a market cap of £1.5 billion. 

At Moonpig Group our mission is to help people connect and create moments that matter. We are an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands.

We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we are an established leader within the online gifting market, offering a wide range of products to customers across the world.
Moonpig is an iconic brand and innovator, with great values that we reflect in our work culture. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!

What You’ll Be Doing
We're looking for a Production Assistant to join our team at our fulfilment centre in Tamworth. Reporting to the Shift Supervisor, you’ll play a key role in fulfilling our card and gift orders. 

Key Responsibilities:

    • Delegating tasks and providing clear instructions to Production Assistants based on priorities and skill sets.
    • Monitoring progress on assigned tasks and provide timely feedback and support.
    • Identifying and addressing potential problems proactively, taking initiative to find solutions.
    • Ensuring adherence to company policies, procedures, and safety regulations.
    • Fostering a positive and collaborative work environment where team members feel valued, supported and motivated to achieve their full potential.
    • Providing regular feedback and coaching to help team members develop their skills and knowledge.
    • Addressing any team member concerns or conflicts effectively and fairly, escalating these to management where appropriate.
    • Ensuring all tasks are completed to the highest quality standards.
    • Identifying opportunities for process improvement and implementing effective solutions.
    • Fulfilling card and gift orders, including personalised alcohol.
    • Checking the quality of goods.

You'll be a great addition to the team if you have:

    • The ability to foster a positive and collaborative work environment where team members feel valued and motivated. Experience providing regular feedback and coaching to develop team skills and knowledge is beneficial. 
    • A demonstrated ability to proactively identify potential production issues and take initiative to find solutions before problems arise.
    • A high level of discretion and professionalism, particularly when dealing with sensitive or confidential information. 
    • Strong verbal and written communication skills.
    • The ability to lift and move heavy objects.
Want to hear more? 
Find out more about Moonpig Group and what it has to offer here!
Moonpig’s Commitment to Equality, Diversity and Inclusivity 

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.
We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.