Operations and Special Projects Coordinator - 12 month Fixed Term Contract
Remote - Melbourne
New Markets and Ventures – New Markets and Ventures (Moonpig) /
Fixed Term Contract /
Remote
Here at Moonpig, we’re the UK’s favourite destination for online greeting cards, gifts and flowers - and we’ve been helping people send a little magic through the post for 25 years. Whether it’s a birthday, anniversary or “just because”, our mission is simple: to help people connect and create moments that matter.
In the UK, we’re a household name with millions of loyal customers. Now, we’re bringing the Moonpig magic to Australia – and we’re looking for our very first hire on the ground to help make it happen.
You’ll be joining our New Markets team – a small, mighty squad that launches Moonpig into new countries. We’re part start-up, part scale-up, and full of talented people who get things done.
This is an initial 12-month Fixed-term Contract, remote-first from Melbourne role (with occasional visits to our Melbourne-based 3PL fulfilment partner). You'll be the local link between our Aussie customers, partners, and our UK based team – helping us deliver brilliant experiences from day one.
One foot in customer operations, one in marketing activations, and both hands on some exciting special projects – it’s a fast-paced, roll-your-sleeves-up kind of role with plenty of variety.
If you’re a confident communicator, natural organiser and excited by the idea of building something from the ground up – we’d love to hear from you.
Please note that we do not offer sponsorship or relocation for this opportunity - you will need to have the right to work in Australia and be living within a commutable distance to visit our Melbourne-based 3PL fulfilment partner from time to time.
Key Responsibilities:
- Customer & Ops Support – Triage day‑to‑day customer‑experience issues, chase down delivery hiccups, and coordinate with warehouse/fulfilment partners to lift NPS and hit SLA targets.
- Special Projects Delivery – Drive one‑off launch initiatives (e.g., onboarding marketplace providers, exploring new courier options, rolling out local gifting SKUs) from brief to post‑mortem.
- Marketing Activation Support – Roll up sleeves for influencer seeding, pop‑ups, PR stunts, cross‑sell emails—whatever puts Moonpig on Aussie lips.
- Relationship Management – Act as a friendly, proactive people person who can build, nurture & negotiate with large suppliers, logistics partners and external marketing/creative agencies—ensuring everyone’s rowing in the same direction.
- Project Comms & Reporting – Maintain project trackers, status decks and risk logs; surface wins and blockers to the New Markets team.
About You:
- Ideally 3–4 years in operations, project coordination or e‑commerce support (marketplace or D2C a bonus).
- Proven plate spinner who thrives in start-up style environments
- Confident communicator who can work remote‑first and build trust across time zones.
- Comfortable working 2–3 later evenings (Mon‑Wed) to overlap with European team
- Experience working with 3PLs, last‑mile couriers or customer support platforms would be beneficial
- Exposure to marketing campaign execution and reporting would be beneficial
- Remote first role, but need to be within reasonable commuting distance to visit our Melbourne 3PL provider from time to time
Why join Moonpig now?
- Be employee #1 in Australia – a rare opportunity to help launch a well-backed brand in a new market
- Join a business with a great company culture and values, with proven success and international ambition
- Collaborate with smart, friendly people across the globe
- Get hands-on in a role that blends creativity, operations and commercial thinking
- Competitive salary and benefits
