Director of Product Design

London / Manchester

Product & Product Design – Product & Product Design (Moonpig) /

Permanent /

Hybrid

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

📍London - Hybrid (2 days in office) | 💰Competitive Salary + Benefits |

About the role

As Director of Product Design you will create & set the vision, unlock business value and nurture a world‑class team that delivers best‑in‑class customer experiences across web, native apps and emerging channels across our brands and territories. You will operate at the intersection of product, technology and brand – championing human‑centred, data‑informed and AI‑enabled design practices that drive growth while delighting customers. Leading a team spanning 11+ squads across web and apps, you’ll shape the end-to-end customer experience across our products, ensuring we deliver world-class experiences that drive frequency, retention, and customer love.

Why do our Product Team love working for us?

When you see our cards and gifts coming off the production line and know the delight they’ll bring, it’s impossible not to feel proud of the impact we make. Our Product team sits at the intersection of technology, design, and business, shaping customer experiences at scale.We deliver innovation in the card and gift industry, working on a platform that processes 50m+ orders globally each year. Every person in the team is valued for their unique perspective and we foster a high-challenge, high-support culture, where you’ll be empowered to make bold decisions, solve complex problems, and have fun along the way.

What you’ll be doing:

1.Design Leadership

Vision & Strategy – Craft, articulate and champion an ambitious, customer‑centric design vision that drives multi year, multi‑market growth. You’ll be as comfortable in the detail and being hands on as you are stepping back and coaching others.
End‑to‑End Experience Quality – Own the coherency, accessibility and performance of every touchpoint (web, iOS, Android, service flows, comms).
Innovation & AI Enablement – Embed rapid discovery, experimentation and AI‑powered thinking to unlock speed, insight and creativity.
Design Systems & Ops – Scale consistency, quality and velocity through robust systems, governance, tooling and metrics.
Elevate design leadership: Mentor and develop a high-performing design leadership layer, supporting managers and senior ICs to lead with confidence, own outcomes, and grow their teams.

2. Business Leadership

Commercial Impact – Translate great design into measurable outcomes: conversion, retention, AOV, cost‑to‑serve and brand equity.
Deliver business impact: Own the design function’s ROI by leading the creation of experiences that balance customer delight with measurable business outcomes. Support, own and lead strategic investments and ensure the team focuses on the highest-impact opportunities.
Strategic Partnership – Influence senior stakeholders (Product, Engineering, Data, Marketing, and Commercial and C‑suite) on investment cases and prioritisation. Shape company-wide decisions by bringing a design-led perspective to planning, resourcing, and innovation.
Data‑Informed Decision‑Making – Combine qual and quant insights (UX research, analytics, experimentation) to shape roadmaps.
Market & Competitive Insight – Monitor industry trends, benchmark against best‑in‑class e‑commerce experiences and identify opportunities for differentiation.

3. Team Leadership

Talent & Culture – Attract, develop and retain diverse, high‑performing teams across design, research, content and ops. Foster psychological safety, continuous learning and craft excellence.
Coaching & Career Growth – Define clear career paths, feedback frameworks and succession plans for both ICs and Design Leaders.
Operational Excellence – Optimise ways of working with Product & Engineering (dual‑track discovery/delivery, agile ceremonies, rituals).
Budget & Vendor Management – Manage departmental budget and external partnerships, ensuring optimal ROI.

About you:

10+ years in product/UX design with 5+ years leading multi-disciplinary teams in high-scale consumer tech or e-commerce. You build strong, trust-based relationships across all levels of the organization, from your direct reports to C-suite stakeholders, to influence strategic decisions and drive commercial results.
Experience managing both individual contributors & design managers. You lead from the front, setting a clear example of accountability and transparency, and you actively cultivate a culture of psychological safety where your team can take creative risks.
A proven track record of driving both customer delight and commercial results through design.
You are adaptable with a growth mindset, seeing change as an opportunity to innovate and improve business outcomes, expressing resilience in the face of ambiguity and inspire your teams to embrace challenges with curiosity.
Deep knowledge of service design, research, interaction & visual design, accessibility, and design systems, with the ability to be hands-on and more strategic.
Your leadership is inclusive, ensuring every voice on your team is heard and valued, which enriches both the design process and the final product.
A strategic storyteller who can articulate a clear vision for design's role in the business, inspiring executives and teams alike.
Experience in building and scaling distributed, high-performing teams, fostering a high-support, high-challenge culture where continuous learning is celebrated and professional growth is a priority.
Experience building and scaling design operations, including AI-enhanced workflows.

What's in it for you?

We believe in empowering our team to do their best work. Enjoy:

💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.

💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.

📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more?

Explore our full benefits package: here

Check out our podcast, tech blog and product blog to hear more about how we work and what we're building!

Our Ways of Working:

We trust you to do what’s right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we’re committed to supporting and discussing your specific needs throughout the interview process and beyond.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

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