Senior Product Manager - Checkout (Mat Cover)
London / Manchester
Product & Product Design – Product & Product Design (Moonpig) /
Maternity Cover /
Hybrid
Our Ways of Working Principles:
We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.
As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.
We have some core principles which support us in this:
Do what’s right
Trust & give permission
Delivery matters
We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.
Work with us
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands – with our newest addition Buyagift joining us in 2022.
We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online gifting market, offering a wide range of products to customers across the world.
Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!
Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions -- coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas.
Why do our Product Managers love working for us?
It is only when you visit one of our factories and see the end product being shipped to our customers, do you fully realise how important our role is as Product Managers at Moonpig Group. We help customers send messages of care and sit at the intersection of Technology, Business, and Product teams to deliver this vision. Our Product Managers come to Moonpig Group to make an impact and have fun whilst doing it. You will be part of a team that is responsible for delivering innovation in the Card / Gift industry, working on a platform that delivers over 50m orders and over 73m cards and gifts to our customers globally per year. To give you an idea of this scale, that's more than one product for each person in the UK. Each person is valued for the diverse background they bring to the team and we have a culture of high-challenge / high-support to help you reach your full potential.
What You’ll Be Doing
You will report to the Head of Product and join 15 other Product Managers in a high-performing, friendly, and supportive team (which includes Design, Engineering, User Research, Product Analytics and Data Science). You’ll experience the best of working for a tech-first company and the pride of working for a household name that helps millions of people show their loved ones they care. You’ll have a manager who takes your professional development seriously and supports you to grow in your career.
Our vision is to become the Ultimate Gifting Companion. The Checkout flow is the crucial final step in our customer journey, directly impacting conversion rates and customer satisfaction, making you at the heart of the Moonpig experience. You'll be responsible for optimising this pivotal stage, ensuring a seamless and enjoyable process that turns browsing into happy customers receiving their thoughtful gifts. Your work will directly contribute to Moonpig's success by maximising sales and fostering positive user experiences.
Responsibilities
- Working with your peer group to craft a new product strategy for the Checkout team, who have recently been focused on conversion rate optimisation and the introduction of new delivery optionsShaping and delivering a product roadmap, working in a lean and iterative way to release improvements to customers early and often
- Identify and build key innovative features into our shopping basket experience to make the purchasing of a card and gift something our customers want to do with us again and again
- Collaborate with product designers, engineers, analytics and user research, acting as a servant-leader for your squad: helping them to understand the problems that need to be solved, making sure they have the help and tools they need, and working together to create elegant solutions.
- Build excellent working relationships with stakeholders from across the business including Commercial, Marketing and Customer Services teams, by aligning their strategic initiatives with company OKRs and looking at ways to solve problems in a cross-functional way.
- Working in close collaboration with our sister brand, Greetz, to build a strategy for how we migrate and deliver the Moonpig basket to Greetz customers.
You’ll be a great addition to the team if you:
- 3+ years in Product Management roles.
- Proven track record of developing, improving and driving innovation in customer-facing digital ecommerce experiences.
- Experience owning the product roadmap for an ecommerce experience with high-volume usage.
- Capable of communicating clear requirements using various techniques including user stories, concept sketching and prototyping
- Evidence of successful stakeholder management experience – comfortable presenting, rationalising decisions and positively influencing strategic business decisions.
- Demonstrable ability to manage the trade-offs among scope, time and budget to deliver high quality products.
- Solid understanding of technical aspects of back-end systems which run a business like Moonpig e.g. CMS, Search, Promotions and Product Information.
- Ability to self-serve data and analysis
Bonus:
- Experience working on Third Party Commerce Platforms such as Contentful, CommerceTools or Shopify.
- Experience working with a multi-brand platform and migrating new tenants to the platform to deliver growth.
To hear more about our perks and benefits check it out here!
Moonpig’s Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
We’re proud to have several employee-led committees within our organisation, including the LGBTQ+ Committee, The Gender Balance Comimittee and our Moonpig Against Racism Committee.
We’ll continue to push for diversity and that sense of belonging so that all Moonpig employees feel safe and comfortable to be their true authentic self at work.
