Delivery Manager

Greetz – Operations - Management /
Permanent /
Greetz was founded in 2004 as the first online service for greeting cards in the Netherlands. Since then, we’ve grown into the Dutch market leader in greeting cards and the leading online platform for personal surprises such as flowers, balloons, food and beverages, and photo gifts. Whether it’s the production squad in Almere or the commercial team in Amsterdam, together we share one mission. A mission to empower you to build stronger relationships by delivering heartfelt messages and thoughtful gifts. In 2018, Greetz joined Moonpig in the UK to form the Moonpig Group. A collaboration based on shared values, standards, and business goals. With a team of more than 140 enthusiastic people in the Netherlands, we’re driven by the desire to let Greetz flourish and expand even further. Because whatever you send via Greetz, the end result is always a smile. And we could never get enough of that.

As Delivery Manager, you’ll play a key role in optimising our delivery operations, ensuring seamless order fulfilment and customer satisfaction. You’ll be responsible for managing our delivery proposition, optimising delivery capacity, and maintaining efficient order processing. This role will be crucial in driving cost savings, enhancing customer experience, and aligning delivery strategies with business objectives.

Key responsibilities

    • Managing the KPIs of our delivery partners, including Packs and PostNL, ensuring a high level of service
    • Creating the perfect delivery offering
    • Organising cost-effective peak capacity
    • Controlling DOT of our production facilities
    • Understanding what is the best delivery offering which can be supported by the operation to ensure the best experience for our customers
    • Following developments in the delivery world
    • Keeping track of delivery costs
    • Taking initiative, implementing, participating and monitoring Logistics and distribution projects (both local and international)
    • Managing and improving logistics reports, so that areas for improvement are identified

About You:

    • You have extensive knowledge of transport and planning, with ideally 3-7 years’ experience in transport management
    • You have the ability to coach, motivate and develop colleagues and are effective at stakeholder management
    • You have strong negotiating capabilities and excellent management skills
    • Analytical person, curious about data to help drive continuous improvements
    • You have an excellent command of both Dutch and English language, written and spoken
Want to hear more? 
Find out more about Moonpig Group and what it has to offer here!
Moonpig’s Commitment to Equality, Diversity and Inclusivity 

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way. 
We’re proud to have several employee-led committees within our organisation, including the LGBTQ+ Committee, The Gender Balance Committee and our Moonpig Against Racism Committee. 
We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.