People Operations Manager
London / Manchester
People – People (Moonpig) /
Permanent /
Hybrid
Our Ways of Working Principles:
We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.
As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.
We have some core principles which support us in this:
Do what’s right
Trust & give permission
Delivery matters
We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.
Work with us
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands – with our newest addition Buyagift joining us in 2022.
We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online gifting market, offering a wide range of products to customers across the world.
Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!
Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions - coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas.
What You’ll Be Doing
The Group People Operations Manager leads the Group People Operations team, and is the driving force behind a best in-class employee experience. You'll lead and inspire the team, empowering them to deliver exceptional service with a focus on accuracy, simplicity, and compliance. You'll take ownership of all People Operations processes, from onboarding to payroll and benefits, ensuring they're executed seamlessly and to the highest standards.
A key part of your role will be to drive operational excellence by continuously improving, standardizing, and documenting our processes, making them efficient, user-centred, and audit-ready. You'll also embed strong governance and controls to ensure all our People Operations are robust and compliant, and collaborate closely with our partners in Finance, Legal, IT, and the wider People team to ensure a cohesive and compliant delivery across all employee touchpoints.
Key Responsibilities:
- Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance, and continuous improvement across all employee lifecycle processes.
- Own and optimise People Ops processes to ensure they are simple, scalable, and user-friendly - removing unnecessary complexity and enabling efficiency.
- Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation, and audit readiness in all People processes.
- Ensure global People Operations meet all legal, regulatory, and internal compliance requirements.
- Own the end-to-end global payroll process, ensuring 100% accuracy, timely delivery, and robust financial and data controls.
- Lead the development, implementation, and regular review of People policies across the Group, ensuring alignment with legislation and internal standards.
- Manage all aspects of compensation and benefits delivery, ensuring processes are accurate, well-communicated, and aligned to Group policy and market benchmarks.
- Own the employee onboarding and offboarding experience, ensuring processes are efficient, consistent, and deliver a great user experience.
- Manage visa applications and renewals end to end, ensuring compliance and a smooth employee experience across jurisdictions.
- Maximise the use of HR systems to streamline workflows, maintain accurate data, and deliver meaningful reporting. Identify and implement opportunities to leverage AI where appropriate.
- Develop and maintain dashboards and reporting for key People metrics, providing insight to the People Leadership Team and enabling data-led decision making.
- Partner closely with Finance, Legal, IT, and People Partners to ensure People Ops delivery is aligned, integrated, and supports overall business effectiveness.
You'll be a great addition to the team if you:
- Degree in Human Resources, Business Administration, or related field or a Professional certifications in HR (e.g., CIPD) advantageous.
- Proven experience as a People Lead or People Operations Manager.
- Experience designing and implementing scalable, efficient People processes.
- Strong track record of leading governance, compliance, or audit readiness in HR.
- Expert understanding of employee lifecycle processes, including onboarding, offboarding, and employee relations.
- Exposure to international and/or high growth-driven, fast-paced organisations.
- Hands-on experience managing international payroll.
- Experience managing and developing teams of 3-5 People Coordinators.
- Ability to simplify complexity and create scalable, user-friendly processes. String coaching and mentoring capabilities.
- Excellent organisational, written, and verbal communication skills.
- Proficient in HR software systems for data management reporting and insights.
- Strong people leadership and performance management skills
- Ability to manage cross-functional projects and deliver through others
- Effective stakeholder communication and influencing skills
More about you:
- High integrity and commitment to confidentiality
- Positive, approachable, and solutions-focused attitude
- Commitment to continuous improvement and operational excellence
- Resilient and calm under pressure in a dynamic environment
- Driven to deliver high-quality People services and support team success
- Strong operational mindset with a focus on service quality and accuracy.
- Proactive problem-solving and adaptability to change
- Rigorous attention to detail and commitment to “getting the basics right”
- Team-oriented with a collaborative and supportive approach
Want to hear more?
Moonpig’s Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.
We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.
