Account Manager (Gourmet & Lifestyle)
London /
Buyagift – Buying /
Permanent
/ Hybrid
About us:
Buyagift and Red Letter Days are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, team and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022.Our people are a fundamental driver of our success. We place great importance on nurturing exceptional people as we firmly believe that our competitive advantage stems from the capabilities and potential of our workforce. Our People team helps to drive those efforts across the business.
About the role
The Senior Account Manager - Gourmet & Lifestyle role sits within the Buying - Partner Management team and will be Reporting to the Head of Partner Management. As a Senior Account Manager, you will be responsible for best in class partner experience and partner service. You will ensure a defined group of large and VIP partners provide our customers with an excellent experience and drive partner business volume through identifying new product opportunities, cross selling and upselling.
You will be responsible for managing partners in our Gourmet category. Prior experience in a similar background will be beneficial.
As a Senior Account Manager, you will demonstrate leadership within the Partner Management Team through excellent negotiation and relationship management skills and by assisting the Partner Relations Manager in the delivery of business projects as required. We are passionate about what we do – and we expect you to be too!
A little more about the role:
- Meet/exceed KPI & Sales targets both for engagement, new product development and customer satisfaction for a portfolio of large and VIP clients
- Build and maintain strong relations with our partners to ensure a high degree of partner satisfaction
- Deliver strategy and tactics to reduce partner and product churn
- Secure best in market exclusive offers from partners
- Use professional negotiation skills to deliver improved margins from within your allocated client base
- Proactively monitor the trading performance of allocated accounts and identify and deliver product opportunities to deliver year on year growth
- Use the established Salesforce system to ensure accurate records are kept
- Assist the Head of Partner Management where required in the delivery of business projects
And now a bit about you:
- You are an accomplished account manager with a track record in developing new commercial opportunities with large businesses in the theatre and days out industries
- You have an in-depth knowledge of the restaurant industry and understand the commercial activities associated. Industry trends are an essential part of helping you develop new business. You will be able to identify gaps and show strong new business skills.
- You will ideally have an in-depth understanding of restaurant booking connectivity, how this works and the benefits to restaurants & customers.
- You have a logical, analytical approach to numbers, can quickly identify insights and their resulting actions necessary to make a difference
- You are a persuasive negotiator, able to develop strong partnerships and deliver excellent commercial outcomes
- You have extensive experience of managing large business accounts and are comfortable with meeting and presenting at senior level
- You enjoy working in a fast-paced environment with clear deadlines and targets for you and team
- You have a minimum of four years account management or sales experience
- Ideally, you are an experienced user of Salesforce
We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.
Our mission
For everyone in the UK to create unique memories that last a lifetime
Our vision
To be the most trusted platform in the UK gift experience market
Our Commitment to Equality, Diversity and Inclusivity
We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.
