Senior Business Operations Manager, Delivery Services
Flexible / Chicago, IL / New York, NY / Washington, DC
Business Operations /
Full-time /
Remote
About Morning Consult:
Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with applied artificial intelligence to better inform decisions on what people think and how they will act.
This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely.
Our award-winning and modern, open concept offices are located in Washington, DC, Chicago, IL and New York, NY. All three offices are accessible by public transportation and in close proximity to great restaurants and shopping.
Join us in the office for catered lunch on Tuesdays, Wednesdays and Thursdays or grab a beverage from the fridge for an impromptu after-work happy hour!
The Role:
Are you ready to drive operational excellence and make a direct impact on client delivery? As a Senior Business Operations Manager, Delivery Services at Morning Consult, you will play a critical role in supporting our professional services business through robust reporting, data analysis, workforce planning, and process management. You will ensure the accuracy and timeliness of pricing, revenue, staffing, and utilization data, and provide actionable insights to drive decision-making and operational efficiency.
What You'll Be Working On:
- Business Operations Leadership: Oversee and continuously improve sales operations for our market research professional services, ensuring seamless delivery and revenue growth
- Workforce & Capacity Planning: Build and maintain workforce management models to match project and service level needs. Assist with forecasting, territory planning, capacity planning, and headcount calculations to ensure optimal staffing and resource allocation.
- Pricing & Revenue Management: Own and enhance the pricing calculator and revenue tracking processes to maximize profitability and competitiveness.
- Reporting & Analytics: Prepare, consolidate, and publish monthly and ad hoc reports and dashboards on revenue, staffing, utilization, and other key business metrics. Share insights with leadership and highlight anomalies to guide impactful decisions.
- Time Tracking & Staffing: Manage time tracking data (via Clockify) and staffing models to optimize resource allocation and project delivery. Ensure accurate resource mapping and utilization calculations.
- Systems & Process Optimization: Leverage Salesforce and other systems to streamline workflows, improve data integrity, and support business objectives. Identify and implement process improvements and automation opportunities.
- Stakeholder Communication: Communicate performance, challenges, and recommendations to stakeholders. Provide direction, guidelines, and performance updates to ensure service level goals are met.
- Cross-Functional Collaboration: Partner with sales, delivery, finance, and technology teams to align on goals, share insights, and drive operational excellence.
- Ad Hoc Projects: Support special projects, strategic initiatives, and automation of routine activities to drive operational efficiency and effectiveness.
About You & What You've Done:
- Experience: 7+ years in sales operations, revenue operations, workforce management, or professional services operations, preferably within a market research, consulting, or SaaS environment
- Education: Bachelor’s degree in Business, Finance, Operations, or a related field. MBA or advanced degree is a plus
- Technical Skills: Proficiency with Salesforce, Clockify (or similar time tracking tools), and advanced Excel/Google Sheets. Experience with BI/reporting tools such as Power BI, Tableau, or Alteryx is highly desirable. Asana experience a plus
- Analytical Mindset: Strong data analysis, data visualization, and reporting skills; ability to translate data into actionable insights and models to improve efficiency
- Workforce Planning: Experience building and maintaining workforce management or capacity planning models
- Process Orientation: Demonstrated success in building, optimizing, and automating operational processes and systems
- Collaboration: Excellent communication and stakeholder management skills; proven ability to work cross-functionally and interact with staff at all levels
- Organizational Skills: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Professionalism: Superior judgment when dealing with confidential information; maintains a high level of integrity and professionalism at all times
- Initiative: Self-motivated, proactive, and resourceful, with a strong drive for results and continuous improvement
Note: We view the above section as a guide, not a checklist. Research shows that underrepresented/marginalized groups are less likely to apply for a job if they feel that they don’t meet 100% of the qualifications. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you don’t satisfy every single bullet on this list! It’s expected that you’ll learn and grow throughout your time at Morning Consult, so if you’re open to building new skills, we’d love to hear from you.
The expected salary range for this position is $107,500 - $174,900, with a midpoint of $141,200.
In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult’s benefits on our Career Page.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals.
