Associate Director, Client Strategy
Washington, DC / Chicago, IL / New York, NY
Customer Success & Account Management /
Full-time /
Hybrid
About Morning Consult:
Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with rigorous analysis to better inform decisions on what people think and how they will act.
This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL).
Our award-winning and modern, open concept offices are located in Washington, DC, Chicago, IL and New York, NY. All three offices are accessible by public transportation and in close proximity to great restaurants and shopping.
Join us in the office for catered lunch on Tuesdays and Wednesdays or grab a beverage from the fridge for an impromptu after-work happy hour!
About The Role:
Morning Consult is seeking a client-obsessed, strategic Associate Director, Client Strategy to serve as a trusted advisor to our most important clients, including Fortune 500 companies. Reporting to the Director, Client Strategy, you will play a pivotal role in helping clients leverage consumer and economic sentiment data from our MC Intelligence platform to inform critical business decisions.
You are passionate about consulting, thrive on solving complex business challenges, and are energized by working directly with senior client stakeholders. You have a deep understanding of how data and insights can drive business strategy, and you are relentless in your pursuit of client success. You are constantly monitoring the news cycle and market trends, and you excel at connecting these insights to actionable recommendations for clients.
The Customer Success Team at Morning Consult:
Customer Success team members are experts in the Morning Consult Intelligence products and partner closely with our clients to help them leverage the platform to address critical business needs and goals. Our mission is to drive customer engagement, retention, and expansion by helping clients best leverage their subscriptions to Morning Consult’s syndicated solutions.
What You’ll Be Working On:
- Serve as a primary strategic consultant and point of contact for a portfolio of Fortune 500 clients, ensuring they maximize the value of Morning Consult’s data and insights.
- Lead client engagements, including onboarding, business reviews, and ongoing strategic advisory sessions, with a focus on tying consumer sentiment data to client business objectives.
- Develop and deliver tailored recommendations that help clients navigate market shifts, manage risk, and capitalize on emerging opportunities.
- Build and maintain strong, senior-level client relationships, acting as a trusted advisor and thought partner.
- Proactively monitor news, industry developments, and consumer sentiment data to surface timely, relevant insights for clients.
- Collaborate cross-functionally with Account Management, Sales, Product, and Research teams to deliver seamless client experiences and support account growth.
- Represent Morning Consult in client meetings, industry events, and thought leadership opportunities.
- Support process improvements and best practices for client strategy delivery, ensuring operational excellence.
- Perform other duties as assigned.
About You and What You’ve Done:
- 8+ years of experience in client relationship management
- 3+ years of experience in strategy consulting, with a strong track record of supporting Fortune 500 clients.
- Deep expertise in leveraging data, news, and market trends to inform client business decisions.
- Passion for news, current events, and understanding consumer sentiment.
- Exceptional communication, presentation, and relationship-building skills, with experience engaging senior executives.
- Proven ability to deliver actionable insights and strategic recommendations in fast-paced, client-facing environments.
- Experience collaborating cross-functionally and driving client outcomes.
- Bachelor’s degree or equivalent combination of education and experience.
- Growth mindset, coachable, and committed to continuous self-improvement.
The expected salary range for this position is Salary Band 4: $107,500 - $174,900 with a midpoint of $141,200.
In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for additional variable compensation and an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult’s benefits on our Career Page.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals.
MORNING CONSULT PRIVACY POLICY
